Field Service Engineer

4 weeks ago

Farnborough, Hampshire, United Kingdom ITW Full time

LOMA is a critical part of food safety and quality

Want to work for a company who protect the consumer whilst also having a highly commercial focus?

LOMA SYSTEMS is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. LOMA Systems has over 50 years of experience developing and installing equipment that ensures when products leave the factory they are contamination free, to the quality intended and safe for you as the consumer.

Our culture is hands-on

At Loma Systems every individual is encouraged to take the initiative to get things done, and you will have the opportunity be make a real impact. LOMA Systems' parent company is Illinois Tool Works (ITW), a fortune 250 diversified industrial manufacturer of value added consumables and speciality equipment. ITW live by a philosophy of autonomy and a decentralised culture. This unique relationship means Loma systems can offer a personalised experienced to each and every employee, whilst offering the career progression and stability that comes from working for a larger organisation.

At Loma and ITW we leverage the 80:20 principle in everything we do. Although we are serious about what we want to achieve and are agile in our nature, our culture is friendly and positive. If you have a proactive approach and want to make an impact, we want to hear from you. t to make an impact, we want to hear from you.

As a Field Service Engineer within the National Response Team, you will be responsible for providing high quality field based technical expertise. The main element of this role will be to provide this high level of field-based support direct to customers within the UK.

Responsibilities:

  • You will carry out repairs, on site commissioning, service and calibration of customer's inline inspection equipment to the stated processes and procedures which will also include where required the provision of on-site customer training.
  • Carry out upgrades and refurbishments on customer site.
  • Handle on site customer queries in a fair and courteous manner.
  • You must be prepared to adapt to all types of environments and comply with local client's health and safety regulations.
  • You will need to complete all necessary paperwork accurately and on a timely basis in accordance with the company procedures.
  • You will be expected to co-operate by working overtime as and when required.
  • You will be part of the on-call standby rota system as required
  • You will need to be prepared to learn a diverse set of products and continually improve your product knowledge.
  • Provide technical support via phone and email where required

Essential:

  • Good Technical Electrical / Electronics skills
  • Minimum ONC or similar qualification in electromechanical / electrical engineering
  • Ideally experience in a field service role and familiar with all aspects of customer service including commissioning, repairs, and servicing.
  • PLC programming and knowledge of PC hardware an advantage
  • Good PC literacy
  • Good Organisation skills orientated around reliably delivering what is promised
  • Good methodical approach to problem solving
  • Full current UK driving licence
  • Good communication skills
  • Good customer service skills
  • Flexibility will be required to work overtime including weekends as required
  • Track-record for contributing and being successful in a similar role.

Desirable

  • Knowledge of the food manufacturing industry
  • Knowledge of Metal Detection, Checkweigher or Xray technology

What you can expect:

  • Competitive Salary
  • Generous Company Pension
  • Discount Platform saving employees £000s per year.
  • 25 Days Holiday per year
  • 1 Paid Charity Volunteering Day per year
  • Cycle to Work Scheme
  • Work Place Nursery Benefit
  • Gym Discounts
  • Phone Discounts
  • Technology Savings
  • Eye Care Vouchers
  • Flu Jabs
  • Death in Service Benefit
  • Long Term Disability Benefit
  • Enhanced Sick Leave
  • Enhance Parental Leave
  • Training & Development
  • Great Company Culture

ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


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