Tenancy Sustainment Officer

2 months ago

Slough, Slough, United Kingdom Belmont Recruitment Full time

Good Afternoon,

I am currently representing Slough Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of 19.00 which is negotiable dependent upon experience.

We are looking for a Tenancy Sustainment Officer this role will be: SL1 2EJ

The right candidate will:

  • Managing a caseload of around 30 cases - people who have been placed in accommodation, providing support to maintain their tenancies and keep them away from returning to the streets.
  • The day-to-day role will include visiting client's residence and raising issues found at an early stage.
  • Referring clients to other support agencies and organising MART meetings.
  • Working from either our main office (Mallards), our second hostel (Victoria st) or the third hostel (Herschel st - opening in progress) and covering the support required for the residents, looking after the building and ensuring the any incidents/issues are reported/addressed.
  • Building and maintaining a very good relationship with partner agencies, liaising with ASC, Police, Turning point, etc
  • Reports directly to the Outreach coordinator.
  • Short term support to new and existing tenants
  • Sign-posting function to specialist agencies for longer term support.
  • Assistance with welfare & benefits advice and client advocacy
  • Assess the support needs of vulnerable clients (as early as possible, including at sign up) and work with other agencies to develop short-term support plans tailored to meet individual needs. To signpost and facilitate access to other support services. Regularly review support plans with the client and in collaboration with other support agencies to ensure the appropriate type of support remains in place. To arrange and chair multi-agency meetings to discuss individuals in need of wider support.
  • Support and assist residents with applications for welfare benefits and appeals, including complex housing benefit cases and backdate requests. Support and assist residents with applications for grant funding to maximize income and help to manage urgent financial crises and short or longer-term financial hardship with the aim to maintain and sustain their tenancy and prevent the loss of their home as a result of rent arrears.

We require the following:

  • Experience of working in a busy front line housing service or similar and/or significant technical experience
  • Experience of partnership working and influencing and negotiating to achieve successful outcomes
  • Experience of conducting high quality casework
  • Knowledge of private sector housing law and security of tenure, particularly Assured Shorthold Tenancies

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon,

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