Tenancy Sustainment Officer

2 months ago

Slough, Slough, United Kingdom Service Care Solutions Full time
Tenancy Sustainment Officer Slough Temporary, 3 Months Initial Contract Full Time, 37.5 Hours

Summary

We are seeking a dedicated Tenancy Sustainment Officer for a local authority in Slough. This role focuses on providing short-term support to new and existing tenants, helping them sustain their tenancies and improve their quality of life.

The Role

As a Tenancy Sustainment Officer, you will:

  • Provide short-term support to tenants to maintain their tenancies.
  • Sign-post tenants to specialist agencies for long-term support.
  • Assist with welfare and benefits advice and advocacy.
  • Develop and implement individual support plans tailored to client needs.
  • Work with agencies to deliver coordinated support and conduct multi-agency meetings.
  • Assist with complex housing benefit cases and grant funding applications.
  • Manage the introductory and fixed-term tenancy process with Housing Officers.
  • Collaborate with various agencies to ensure efficient service delivery.
  • Conduct regular risk assessments and attend safeguarding meetings.
  • Promote service awareness and maintain accurate records.
  • Collect and report on statistical performance data.
  • Ensure compliance with health and safety, confidentiality, and equal opportunities policies.
The Candidate

The ideal candidate will have:

  • Previous experience in housing management, social care, or a related support field.
  • Experience working with statutory and voluntary agencies in problem-solving contexts.
  • Ability to support a diverse group with varied needs and conduct impact assessments.
  • Experience managing confidential situations and sharing sensitive information appropriately.
  • Knowledge of housing, children's, and safeguarding legislation.
  • Expertise in housing benefits procedures and welfare benefits counselling.
  • Strong interpersonal and communication skills, both verbal and written.
  • Ability to manage caseloads effectively and work both independently and as part of a team.
  • Proficiency in IT and Microsoft Office.
  • A-Level or equivalent, or a relevant housing qualification.
  • A valid driver's license and access to own transport.
The Contract
  • Hours: 37.5 per week, Monday to Friday, with occasional early mornings.
  • Duration: 3 months, with potential for a temporary-to-permanent transition.
How to Apply

To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) to discuss the role in more detail. If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate

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