Order Management Specialist

3 weeks ago

High Wycombe, Buckinghamshire, United Kingdom GE HealthCare Full time
Job Description Summary

As an Order Management Specialist, you will be responsible for activities and processes that help the sales organization achieve business objectives through the management of customer orders from Order booking to invoice.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter.

Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description
Responsibilities

  • Plan and proactively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.
  • Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers.
  • Provide an excellent level of service for our customers. Specifically when answering customer phone calls including price enquiries, order updates and stock enquiries.
  • Monitor the Customer Plan versus actual to proactively reduce Span in the Customer Order Fulfillment.
  • Ensure orders validation, compliance and approvals before Order Entry.
  • Own and update timely key dates using local operating mechanisms and reports.
  • Daily follow up of customer credit documentation and inventory.
  • Give shipping and billing instructions in accordance with contracts terms and conditions.
  • Follow shipment, installation, application via reports.
  • Follow up on collections issues due to OTR.
  • Monitor and coordinate daily logistics traffic from warehouses.
  • Tools used is Orbiter, MyOrders, Salesforce, Oracle, eOM
Qualifications and experience

  • This role requires basic experience in the Sales & or Client Management Support with experience in Supply Chain, Logistics or order management beneficial.
  • Demonstrable experience of managing multiple projects whilst working to deadlines
  • Demonstrated ability to work effectively in a crossfunctional, global and complex environment
  • A good working knowledge of MS Office
  • Oracle knowledge would also be beneficial
  • Excellent communication skills both verbal and written
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, g ender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Looking for a talented team with great atmosphere and an inspiring mission? Let us know about you and submit your application today.

Additional Information

Relocation Assistance Provided:
No

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