Income Officer

2 months ago


Preston, Lancashire, United Kingdom Social Housing Recruitment Full time
Income Officer - 3 Month Contract - Inside IR35 - £17-£20 Per Hour - Lancashire - Social Housing


Social Housing Recruitment is working with a housing association based in Lancashire to recruit an Income Officer to join their income recovery team on a 3-month contract basis.

The role will be supporting the team with the existing workload reporting to one of two Team Leaders within the team.

The role is office-based 5 days a week with flexibility for homeworking when needed within reason.

The successful Income Officer will be

responsibilities:

  • Collect rents and charges from tenants in accordance with lease agreements, policies and procedures ensuring timely payments.
  • Manage a portfolio of rent accounts across a portion of the region covered by the organisation.
  • Analyse arrears reports and escalate serious issues promptly to management.
  • Keep accurate records of all communication and actions regarding tenant accounts.
  • Address tenant queries providing advice and assistance to them around paying bills, budgeting, as well as housing benefits assistance.
  • Identify late payers and escalate as needed, following debt recovery procedures.
  • Reconcile tenant ledgers and issue final letters as necessary.
  • Prepare documentation for enforcement agents/solicitors as requested.
  • Attend arrears meetings with property managers and clients.

The successful Income Officer will have:

  • Previous experience in credit control, preferably in social housing income recovery.
  • Strong communication skills, both verbal and written, with the ability to remain calm in difficult situations.
  • Attention to detail and ability to work under pressure while managing competing demands.
  • Flexibility and a proactive approach, able to work autonomously or as part of a team.
  • Proficiency in IT applications for digital communication.
If you are interested, please apply today

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