Fundraising & Marketing Support Administrator - FTC 12 Months

1 month ago

London, Greater London, United Kingdom Alzheimers Society Full time
About The Role

Closing date: 19th August

Location:
This is an office based position based in Plymouth.

Contract:
This is a fixed term opportunity for 12 months

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.


We are looking to recruit a Fundraising and Marketing Support Administrator to perform a range of vital functions under the supervision of the Fundraising and Marketing Support Officers.

Working within the Supporter Experience Department, you will be able to provide first class services to our supporters, staff and volunteers, providing excellent quality of administrative assistance.

You'll be able to manage a vast range of queries from our customers, assistance in managing any complaints or concerns from our supporters, respond to queries from colleagues both within the team and the wider department.

In this role, you will need to be fluid in your approach and be comfortable to adapt to as each queries are different in their scenarios so you'll need to be comfortable in responding to our supporters both via phone and email.

We also tend to receive onsite visitors from our supporters, giving donations or seeking more information so communication and strong customer service skills are essential.



Note:
this is a office based position, located in Plymouth.

Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023 We have achieved excellent scores for workplace happiness, pride, and job satisfaction.

This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we've travelled over the past few years.


We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.


About you

  • We're looking for someone with a great personality who can become a key person in our friendly team.
  • A strong sense of compassion and empathy, as you will deal with sensitive situations from our supporters, staff and volunteers on a regular basis
  • Verbal and written communication skills to liaise with a diverse range of stakeholders, our supporters and volunteers.
  • Have a strong background in customer service, delivering and creating a first class experience for our supporters and teams.
  • Experience of using a contact management database would be beneficial, in addition to excellent ICT skills.
  • Attention to detail and a determination to produce and maintain a high standard of work. Data quality is key to the role.
  • Ability to manage a varied and challenging workload and have experience of working to deadlines

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