Digital Trading Specialist

2 months ago

London, Greater London, United Kingdom SPACE NK Full time
If you love beauty, you're in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

We are currently recruiting for a Digital Trading Specialist - International

Working closely with the Digital Trading Lead to maximise the performance of the Space NK international sites and ensure the customer journey is optimised effectively according to customer behaviour, trading patterns and business objectives.

Role Overview and Responsibilities

The role is centred on the international customer experience onsite - ensuring a friction free, seamless customer journey by having end to end knowledge of metrics, behaviour and trends to drive key web metrics. Ownership of localised trading calendar and end to end execution of trading activity, suggesting trading activity based on insight, understanding nuances in key markets (IE, FR, NL) Analyse and optimise the customer journey (in key markets) to maximise KPI performance and UX; management of key cross-category / high traffic pages (e.g. bestsellers, new in) Identify and act on areas of opportunity to localise and make the site more relevant to key market customers - including assets, descriptions, navigation, product placement, and trading levers to support customer and sales goals Partner with Category teams to inform and highlight areas of opportunity in PLP/BLP to enhance browsing and CVR Partner with Technology teams to identify opportunities for optimisation and localisation Partner with Marketing to identify customer journey enhancements to drive channel performance and fully understand CVR funnel by channel Report weekly on KPI performance vs. targets and ad hoc reporting to inform the wider business of Intl growth and cross-collaboration to drive it further; regularly and confidently presenting to senior leaders Drive process change and optimisation, testing new capability, highlight risks and opportunities to KPI targets Support the business with ad hoc reporting of key metrics and recommendations to drive key metrics, understand varying behaviours onsite between customer types (e.g. new vs. existing) between Markets. Service & Delivery proposition management for your markets/territories - ensuring they are fully optimised (based on customer behaviour / competitors / business needs) and communicated to the customer effectively Provide insight and recommendations into the local market and competitors - continual analysis of propositions, trading rhythms, onsite journey and marketing of competitors in key markets. Key Skills:

You have minimum 2 years of experience in a similar digital trading or e-commerce role You have experience of growing an online business in international markets You have experience of using Salesforce You have high level of experience of Excel, Powerpoint and data analytics tools (preferred Qliksense, Content Square) You are curious about data - you have a commercial and analytical mindset You are solution oriented and an excellent communicator - able to use data to drive a clear narrative and actions to support goals You have strong organisational and planning skills - able to multi-task and manage differing priorities Self-starter, motivated, self-aware - setting standards and innovating to achieve international growth Proven experience understanding and executing Digital Marketing trading strategies Detail oriented and able to troubleshoot, identify issues and escalate where necessary - great team working skills across multiple teams Flexible and open to change Able to work independently to problem-solve and strong decision-making abilities Please note that only successful candidates will be contacted.

All applicants must have the right to live and work in the UK.

If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

Space NK are an equal opportunities employer.

How We Will Use Your Information

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.

Please note that our current system does not use an automated filtering system.

All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.

This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be 'forgotten' if you are not offered a position with Space NK, please email your 'right to be forgotten' to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.

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