Regional Service Operations Manager

2 months ago

South Yorkshire, United Kingdom ASSA ABLOY Full time

Career Opportunities: Regional Service Operations Manager - North

Requisition ID Posted - ASSA ABLOY Entrance Systems Ltd - BSI DB Nordic Europe - GBR: England (Churchill Way, Sheffield) - General Management - Posting Country (1) - Yes - Entry level - Travel Required: 31%-60%

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Regional Service Operations Manager – North (Sheffield / Stoke)

Can you bring your leadership skills to our Operations department? Join our team and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What would you do as our Regional Service Operations Manager

As our Regional Service Operations Manager you will report and collaborate closely with the Head of Service to oversee, guide and drive both the Service Engineer community and our internal Service colleagues in order to achieve our targeted growth objectives whilst offering best in class technical and customer service. As part of this role you will travel regularly to our Sheffield & Stoke on Trent offices as well as nationwide travel to help service our customers and provide support for our Service Engineers.

You would also:

  • The Service Operations Manager leads the Service Engineer team to achieve growth objectives while delivering high-quality technical and customer service.
  • They provide management, direction, and support for the Service community, ensuring engineers are equipped and competent in their roles.
  • Collaboration with the QHSE Manager ensures a strong focus on health and safety messages for engineers.
  • Acting as a point of escalation for the call center, the Manager resolves issues with out-of-hours callouts as needed.
  • Performance management strategies are implemented to address underperformance among Service Engineer resources, while also working with the Head of Service to meet monthly service invoicing forecasts and reduce quality costs in line with group objectives. The skills and experience you need We are looking for someone who:
  • Engages as a hands-on and inclusive leader, offering continuous guidance and support to the team.
  • Demonstrates a proven track record in leading externally based resources to successfully achieve targeted objectives.
  • Possesses technical acumen and adeptness in managing large and geographically dispersed teams to attain desired outcomes.
  • Cultivates and sustains mutually beneficial relationships with both customers and colleagues. What we offer We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here's what we have to offer:
  • Learning and career development opportunities, whether it's online learning, management training or enhancing your skills.
  • A competitive salary and incentive schemes.
  • Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program... to name just a few

    We review applications regularly, so don't wait We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we don't look at any applications sent by email or post. If you have any questions about the role or the process, email Izabella Plutowska, Sourcer at Let's create a safer and more open world - together To find out more about us, visit We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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