Senior Customer Training Specialist

2 months ago

Crawley, West Sussex, United Kingdom Boeing Full time

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Test & Evaluation (BT&E), Air Crew Operations, group is looking for a Senior Customer Training Specialist to join our Cabin Safety Training team in Crawley.

Position Responsibilities:

  • Develop cabin crew training courses using advanced presentation and instructional methods and equipment such as cabin/door trainers and CBT
  • Review engineering documents, specifications, drawings, and changes to prepare courseware that reflects customer configurations
  • Develop, maintain and revise computer-based training courseware using state-of-the-art desktop authoring systems
  • Deliver curriculum to airline customers' crew in a classroom setting and one-on-one.
  • Travel required to customer locations in support of the Cabin Safety Support Program (CSSP)
  • Other duties as assigned

This position will require you to be onsite for the initial training period, after this you may move to a hybrid working arrangement.

Basic Qualifications (Required Skills/Experience):

  • Experience in working with and complying with CAA and EASA regulations related to aviation training, training design, distribution, and compliance within the framework of approved training organizations and other regulatory requirements.
  • Proficiency and experience working with Microsoft Office (Excel, Word and PowerPoint)
  • Able to read, write and speak English fluently
  • Experience working with Instructional systems designers to develop flight attendant training material
  • Experience in training systems as an instructor

Preferred Qualifications (Desired Skills/Experience):

  • Bachelor's degree or higher
  • Safety Management System background
  • Experience with competency based or advanced qualification training/programs
  • Experience with Adobe Acrobat, Photoshop and Smart Notebook.
  • Development experience using Articulate and Flash applications with understanding of LMS based CBT delivery.
  • Fluency in a second or third language

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

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Export Control Requirements: This is an export control position.

Export Control Details: Non - US based job

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

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