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Evening Customer Support Specialist
2 months ago
As an Evening Customer Support Specialist, you will play a vital role in assisting our clients through various communication channels including phone, email, and webchat. Our dedicated Customer Services team is committed to ensuring that every interaction is marked by exceptional service and technical assistance.
Key ResponsibilitiesYour primary focus will be to guide customers through their journey with us, providing clear and compassionate communication at every stage. You will:
- Engage with customers to address their inquiries and provide solutions.
- Maintain a high standard of service in all interactions.
- Collaborate with team members to enhance customer experience.
This position requires availability from 00pm Monday to Friday, with shifts lasting 7 hours within this timeframe. Initially, training will be conducted in-office to ensure comprehensive support and guidance.
Flexible Working ArrangementsUpon successful completion of training and meeting performance expectations, you may have the opportunity to work in a hybrid model, balancing both in-office and remote work.
Compensation and BenefitsWe offer a competitive rewards scheme that includes:
- Discounts on various retail outlets, including supermarkets and entertainment.
- Bonus opportunities based on performance.
Additionally, you will enjoy:
- 25 days of annual leave plus bank holidays and a day off for your birthday.
- Extensive training and development programs to foster your professional growth.
- A subsidized canteen offering a wide range of food options.
At Peoples Partnership, we prioritize respect, support, and diversity within our workplace. We are dedicated to promoting your health and wellbeing, ensuring a flexible work-life balance, and providing outstanding career development opportunities.
Pre-employment ChecksPlease note that the hiring process includes a right to work verification, comprehensive referencing, and background checks to ensure a safe and secure working environment.
