Vehicle Returns Customer Support Specialist
3 weeks ago
Position Overview
Europcar is seeking a Vehicle Returns Customer Support Specialist to join our dynamic team.
Requirements:
***A full, valid driving licence with a minimum of 4 years driving experience is essential.***
At Europcar, we are more than just a car rental service; we are dedicated to providing exceptional customer experiences.
As a member of our vehicle returns team, you will play a crucial role in ensuring that our customers receive outstanding service during their rental journey.
Key Responsibilities:
In this fast-paced role, you will:
- Deliver top-notch customer service at every interaction.
- Assist customers in our car parks, facilitating a smooth start and finish to their Europcar experience.
- Demonstrate a commitment to service excellence and a calm demeanor when addressing the challenges of a busy environment.
What We Offer:
We provide a comprehensive benefits package, including:
- Competitive base salary
- Potential for bonus earnings
- Starting with 5.6 weeks of holiday (inclusive of bank holidays)
- Complimentary on-site parking
- Pension plan
- Enhanced maternity leave (subject to service and earnings criteria)
- Discounted car rental rates across our network
- 20% discount on mobile phone contracts with EE*
- Confidential legal and support services through BUPA
- Opportunities for career advancement and professional development
Essential Skills:
To succeed in this role, you should possess:
- A full, valid clean driving licence with a minimum of 4 years driving experience.
- Excellent communication and interpersonal skills.
- The ability to collaborate effectively within a team in a high-energy environment.
- Flexibility in your working hours, including availability for various shifts.
- Experience in car rental or sales is a plus, but training will be provided.
Shift Pattern:
This position follows a rotating shift schedule.
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