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Customer Account Manager
4 months ago
Job Title: Customer Account Manager
Location: Brighton, East Sussex (Hybrid Working)
Salary: 28,000 per annum
Hours: Monday-Friday with one Saturday shift every 4 weeks for 4 hours
Office Angels are delighted to be working alongside our client to find a Customer Service Executive r to join their incredibly friendly and vibrant team in Financial Services.
This role is much more than a Customer Service Executive, within this role you will be the main contact for their Customers in which they hold to a high value and for insuring their journey with the Company is a smooth and positive experience. You will be responsible for Customer Service, Administration and adhoc tasks - no day is the same.
Your main responsibilities as a Customer Account Manager will be:
- Account management; telephone calls, email and LiveChat regarding applications
- Contacting customers who have fallen behind on payments to be a helping hand to getting them back on track
- Underwriting; making decisions on loans that fall out of normal procedure and need a manual check
- Maintaining Customer Service records
- Adhoc Administration tasks on customer accounts and payments
- Working alongside the Financial, Accounts and Sales teams with any requests that come through
- Building confidence using internal systems and their online application process
About you:
- Previous experience in a Customer Service or Account Management role in a office environment
- Excellent phone manner, communication and listening skills
- Proficient in Administration and Accuracy
- Critically minded and great at problem solving
- Bubbly, outgoing and positive nature is a plus
Next steps:
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.
Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 72 hours of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed).
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
