Mobile Operations Manager

2 months ago

Thamesmead, Greater London, United Kingdom City Group Recruitment Full time

Mobile Operations Manager

Location: Greenwich (plus occasional travel to other UK office locations including Peterborough and Ashford)

Hours / Days: Monday Friday days; (Apply online only) hours (flexibility on hours is essential due to business needs)

Pay Rate: 36,050 per annum plus bonus based on business unit profit (scheme details to be agreed)

Job type: Permanent, Full time

Reports to: Chief Operating Officer

Job Purpose:

An experienced individual with strong knowledge of the Security Industry. The position requires a flexible approach to meet the fluctuating demands of the business. This individual will be the lead person for this business unit, running the Mobile patrol business in the UK.

The position requires close communication with the Mobile Team itself, Control Room Manager, Operations Managers, and Clients.

My client is 24-hour business, with our Mobile Security Services being a big part of the operation. Ensuring that lock and unlock, mobile patrols and alarm responses are responded to in a timely and professional manner is a key role for the Mobile Services. It is imperative that the Mobile Team runs smoothly for the success of the business.

The Mobile Operations Manager must ensure all staff are to the correct standard, carry out their role as required and are pro-active in their duties. They will also be responsible for dealing with any Client queries and growing the Mobile Department.

Key Responsibilities for the Mobile Operations Manager will include:

  • Responsible for the P&L of the Mobile Patrol business unit ensuring all costs are kept to a minimum and the efficiency of the patrol routes maximised
  • Working with the COO and other members of the Executive team on the strategy to grow the business
  • Ensuring that performance levels are monitored, managed and communicated to the Mobile Team
  • Monitor all staff within the Mobile Team and carry out weekly 1-2-1s to ensure all staff are fully trained and improving, as well as managing holidays and any HR related issues
  • Implementing a safety culture within the driving team as well as ensuring that all vehicles are fitted with appropriate tracking and safety solutions
  • Ensure all processes are followed by Mobile staff
  • Identify opportunities to improve business processes and devise plans to implement these changes
  • Ensure strong relationships are built with sub-contractors
  • Design, introduce and implement new service initiatives
  • Complete and communicate the monthly roster to ensure Mobile is fully covered
  • Ensuring excellent service delivery from the Mobile Team, including accurate reports, all shifts fully covered and all staff trained correctly
  • Ensuring the SmartTask system is fully up to date and accurate at all times, including Runsheets
  • Ensuring all sites have Assignment Instructions, and clear guidance on how the Mobile Team need to carry out their role
  • Dealing with Client requests and changes at a short notice promptly and efficiently
  • Ensure key audits are carried out on a quarterly basis
  • Monitoring and management of all the vehicles
  • Carry out monthly client meetings (or as required) with Mobile clients, and ensure all commercial proposals are sent in a timely manner and updated once approved.

The Individual:

  • SIA License and DBS check
  • UK driving licence with less than 6 current points
  • Exceptional attendance
  • Strong attention to detail
  • Excellent communication. This includes responding to emails and verbal requests in a timely and efficient manner
  • An ability to work to tight deadlines and to work well under pressure
  • Knowledge of computer programs (MS Office)

The duties listed are not exhaustive or exclusive and duties of a similar nature will be required to be completed.

Whilst the Mobile Operations Manager reports to the Chief Operating Officer they will need to be a self-starter and comfortable working on their own as well as flexing their hours to manage the business and their team.

The post requires a high level of discretion in the handling of confidential matters and the ability to maintain complete confidentiality on the content of the Company business, personnel issues.

City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.

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