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Trainee Case Handler

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Bishop's Stortford, Hertfordshire, United Kingdom Taylor Rose Full time

Job Description Trainee Case Handler Location Bishop's Stortford : This role involves but is not limited to:

  • To work with team members to ensure the highest level of customer service is maintained at all times.
  • To organise and prioritise individual caseloads in order to meet the firms and industry targets.
  • To respond to client enquiries in a manner conducive to the promotion of business and personal relationships and to ensure that client expectations are met.
  • To deal promptly and effectively with all correspondence relating to the matters with which you have conduct. .
  • To co-operate with the Team Manager & Operational Managers and carry out work as directed by them. To ensure that any matter that requires the attention of a Manager is brought to their attention promptly.
  • To process all data and information in accordance with the firm's confidentiality procedures and data protection requirements.
  • Processing data accurately and effectively on the case management system.
  • Answering inbound phone calls promptly and updating on the status of the case. Be proactive in advising the next steps and what is required to progress the case.
  • Making outbound calls, liaising with lenders, mortgage brokers & third parties (where applicable).
  • Ensuring the online portal is kept up to date, replying to online portal messages
  • Obtaining official copies and documents from the Land Registry.
  • Title checking whether property is freehold or leasehold/name and address match, restrictions and other non-standard issues.
  • Requesting and frequently chasing redemption statements from current mortgage lenders. Checking redemption statements for penalties and identifying if any shortfall.
  • Processing post on a daily basis which will include checking documents, mortgage deed, ID, insurance and questionnaires.
  • Checking the mortgage offer for special conditions and making the appropriate enquiries, searches, referrals to lender
  • Chasing outstanding documents from borrowers/brokers by phone, online portal and letter (where applicable).
  • Liaising with the borrower to agree a completion date prior to requesting funds from the lender. Calculate the final figures in readiness for completion.
  • Taking shortfall payments whilst adhering to money laundering regulations and the Firm's policies.
  • Submitting the request for funds (COT) to the lender ensuring this is carried out in accordance with the lender's process and timeframe
  • After completion, chasing discharge documents from mortgage lenders, liaising with the Land Registry, dealing with applications, requisitions, overpayment cheques within our post completion procedures
  • Notices to management companies/landlords - serving and issuing cheques.

Requirements:

  • Strong IT Skills
  • Strong communication skills both written and verbal
  • Proactive approach to working
  • Excellent attention to detail
  • Good organisational skills
  • Ability to work under pressure and to tight deadlines
  • Work to targets.
  • Upselling of additional products
  • Team player
  • Ability to work independently and within a team
  • Flexible and adapts well to change.

Company Core Values:

  • Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be.
  • Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.
  • Integrate: Bring together people and systems into a cohesive force.
  • Commit: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.