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Operations Manager

2 months ago

Broxbourne, Hertfordshire, United Kingdom Mosaic Recruitment Ltd., Full time
This is an office based role with some travel around the Home Counties.

My client is a well established local business who is continuing their expansion and are looking for a dynamic manager to join them.


About you:


You will be an experienced Operations Manager who has exceptional interpersonal and people management abilities, and embodies forward-thinking with a positive attitude.

The ideal candidate will demonstrate the capability to lead and support your team while proficiently managing various operational tasks as outlined below.

Key

responsibilities:

  • Strengthen and maintain relationships with existing clients
  • Collaborate with the sales and marketing teams to explore opportunities for upselling and cross-selling services.
  • Experience of managing a P&L/Budget
  • Lead and inspire a team of 3 Area Managers whilst supporting indirect team of 40+
  • Collaborate closely with the franchise network to ensure smooth communication and cooperation.
  • Develop key performance indicators (KPIs) and consistently track and report on performance metrics.
  • Scheduling a busy timetable of C1,000 hours per week
  • Work with the Training and Development Manager to implement training initiatives for Area Coordinators, ensuring they stay updated on industry trends and coaching methodologies.
  • Collaborate closely with the Finance Manager
  • Foster collaboration with other departments such as marketing, finance, and HR to ensure seamless operations

Key skills:

  • Previous experience in a similar role, preferably in sports or education sector (2 years minimum);
  • Strong communication skills and well-organized with meticulous attention to detail;
  • Adept at prioritising tasks in a fast-paced, people-focused environment;
  • Prior experience in scheduling;
  • Exceptional skills in people management and communication with key stakeholders;
  • Experienced in budget management and providing relevant financial insights

Benefits:

  • Casual dress
  • Company pension
  • Free parking
  • Health & wellbeing programme

Sick pay Schedule:

  • Monday to Friday
  • Bonus scheme
  • Hours 8am -4.30pm

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