Customer Services Co-ordinator

5 days ago


Durham, Durham, United Kingdom Durham University Full time

The Role and Department

This is a great opportunity to work in our amazing museums and UNESCO World Heritage Site buildings. Our Customer Services Coordinators (Visitor Attractions) are essential to ensuring our visitors are provided with an excellent, memorable visitor experience and managing our Visitor Services Assistants and volunteers. You will be customer focused and confident speaking with people, sharing information and answering enquiries. Activities will include visitor experience, retail operations, social media, scheduling, event booking, recruitment, data reporting, events and activities.

You will be proactive in ensuring the safety and security of our visitors, collections and our buildings in which we work. You will support events such as exhibition openings, school visits and community engagement activities. You will have responsibility for recruiting, training, scheduling, monitoring and supervising our staff and volunteers to ensure excellent service delivery. You will be part of the front-line service team, and spend regular time on the Welcome Desks, as well as responding to email and online enquiries.

You will work across our different venues and sites; primarily at the Oriental Museum and Palace Green Library, which is home to the World Heritage Site visitor centre, Cosin's Library, the Museum of Archaeology and the Castle. As part of the Customer Services team, you will work collaboratively and support wider customer services operations as needed, including the University Library.

Visitor Services is part of the Customer Services team within the University Library and Collections (ULC) department, leading on customer experience across our libraries and visitor attractions. ULC provide spaces, collections, expertise and services (in person and online) across our collections, museums, libraries and archives; supporting education, research, the wider student experience, cultural, engagement and educational outreach.

This is a full-time, all year post. There is some opportunity for hybrid working, although the expectation is for the greater part of your work to be onsite. Your contract will be to work 5 days in 7, with a regular weekend day. Your core working hours will be c.8.30/9am to 4.30/5pm. Flexibility to work occasional evenings to support week late night opening and evenings is required. Some Bank Holiday working will be expected.

Further information about the role and the responsibilities is at the bottom of this job description.

£25,742 to £28,759 per annum



  • Durham, Durham, United Kingdom Safeguard Call Handling Full time

    Safeguard is the Uk's premier provider of call handling and customer support services exclusively to the new-build housing market. Based in Consett, Co. Durham, calls are taken from homeowners nationally who have an emergency defect out-of-hours.We are seeking to appoint Customer Care Coordinators to help liaise with national and regional builders and ensure...

  • IAG Co-ordinator

    1 week ago


    Durham, Durham, United Kingdom Acorn Training Full time

    We reserve the right to close this advertisement at any time if we receive suitable applications for the role. The role is part time working 18.75 hours per week onsiteThe Information, Advice and Guidance (IAG) Coordinator plays a pivotal role in the rehabilitation and reintegration of individuals within His Majesty's Prisons. This position involves close...


  • Durham, Durham, United Kingdom Optimum Skills Full time

    Customer Service Level 2 ApprenticeshipSalary: £5.50Hours: Full-Time (8am to 5pm Office Based)Holidays: 20 days holiday plus statutory holidaysLocation: Bowburn (DH6 5PF)We have a brilliant opportunity for an experienced, enthusiastic and committed Purchasing and Stores Assistant to join our family-ran, friendly team and accredited Electronic Security and...


  • Durham, Durham, United Kingdom Nigel Wright Full time

    The Opportunity:Role and Responsibilities: Lead on the development and implementation of company marketing, communication, and PR strategy to deliver effective and timely communication to key audiences. Proactively contribute to the further development of strategies using initiative and innovativethinking. Lead on the creation and recording of assessment and...


  • Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentResearch and Innovation Services (RIS) provides guidance, expert advice and hands-on support for all aspects of research and research-related work, including securing funding, working with partners, undertaking knowledge exchange, demonstrating impact, commercialising outputs, ensuring good research practice and supporting...


  • Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentResearch and Innovation Services (RIS) provides guidance, expert advice and hands-on support for all aspects of research and research-related work, including securing funding, working with partners, undertaking knowledge exchange, demonstrating impact, commercialising outputs, ensuring good research practice and supporting...


  • Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentResearch and Innovation Services (RIS) provides guidance, expert advice and hands-on support for all aspects of research and research-related work, including securing funding, working with partners, undertaking knowledge exchange, demonstrating impact, commercialising outputs, ensuring good research practice and supporting...


  • Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentResearch and Innovation Services (RIS) provides guidance, expert advice and hands-on support for all aspects of research and research-related work, including securing funding, working with partners, undertaking knowledge exchange, demonstrating impact, commercialising outputs, ensuring good research practice and supporting...


  • Durham, Durham, United Kingdom Nigel Wright Full time

    CompanyNigel Wright is delighted to be supporting a successful logistics business with a base in the North East in their search for an experienced head of customer service to lead a busy, fast paced customer service function.RoleReporting into the Managing Director, you will be responsible for leading and developing a team of 5 experienced customer service...


  • Durham, Durham, United Kingdom Si Recruitment Full time

    Do you have experience in leading a successful Customer Service Team?Within this role you will assist your team with their training and development along with setting high standards of customer service. You will provide solutions to complex issues whilst measuring customer satisfaction and feedback.To be successful in this role you will have proven...


  • Durham, Durham, United Kingdom Morgan King Full time

    You will be responsible for managing the key customers as determined by the Company at any time. As a Customer Service Advisor you will deal with quoting requests and issues in line with company KPI's and to meet the customer's needs. To receive, process and respond to customers daily queries and requirements in a professional and timely manner. This role...


  • Durham, Durham, United Kingdom Reed Business Support Full time

    Are you a confident Customer Service Advisor?Are you resilient and able to develop strong customer relationships?Are you looking for a new role starting in January?If so we are pleased to be representing a well established client in Durham.Looking for Customer Service Representatives B2B, full time office based.35 hours a week, salary of £18,053, moving to...


  • Durham, Durham, United Kingdom Tempting Recruitment Full time

    Tempting Recruitment are working on behalf of our client, alocal authority inTyne and Wear, to recruit an experiencedCustomer Services Assistant. If you are looking to increase your earnings for the year,Contract: 3-6 months (Possible Extension)Salary: £11.50p/h umbrellaStart: ASAPShift Pattern: 36 hours / Full-timeDUTIES: To assist the Customer Services...


  • Durham, Durham, United Kingdom Tempting Recruitment Full time

    Tempting Recruitment are working on behalf of our client, alocal authority inTyneside, to recruit an experiencedCustomer Service Assistant. If you are looking to increase your earnings for the year,***Contract: 3-6 months (Possible Extension)Salary: £11p/h umbrellaStart Date: February 2023Shift Pattern: 36 hours / Full-timeDUTIES To support the capture of...


  • Durham, Durham, United Kingdom AT-SS Full time

    We have a new and exciting opportunity to join our forward-thinking customer service contact centre operation based in the Durham area.This role is perfect for those with no previous customer service or contact centre experience as you will receive 8 weeks of fully paid training and then ongoing personal development.This role consists of a 4 day working week...


  • Durham, Durham, United Kingdom Host Student Housing Limited Full time

    Job Title: Customer Service AssistantReports to: Property Manager and Assistant ManagerWorking Hours: 20 hours per weekBased: On-site DurhamWe are an established provider of quality student accommodation and are looking to recruit a Customer Service Assistant for our busy office at The Village at The Viaduct in Durham.You will be required to assist with the...


  • Durham, Durham, United Kingdom OBX Recruitment Full time

    We are partnering with a Durham based employer as they seek to add Customer Service Advisors to their team.Full training will be provided; however, a good strong customer service background is extremely beneficial to this role.Hours - Full Time, Call Centre is open Monday - Saturday 8am-8pmStarting hourly rate of £11.04, which will rise to £11.71 after 12...

  • Support Worker

    1 week ago


    Durham, Durham, United Kingdom TribePost Full time

    Working hours will include: days, nights and weekends - examples of support sessions are: (8am pm/ 8.00am-3.00pm/ 3.00pm pm/ 9.30pm - 8.00am).Benefits - We Are Offering:As well as knowing that what we do is making a positive difference to people's lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our...

  • Service Coordinator

    2 weeks ago


    Durham, Durham, United Kingdom DFP Services Ltd Full time

    Job descriptionDFP Services provides reactive and maintenance solutions to our customers spreading across the North of England. Our customers range from some of the leading care home providers along with local NHS foundations, Councils, Police Constabulary's and Universities.We have recently been nominated as one of the Fastest 50 growing companies in the...

  • Service Coordinator

    1 week ago


    Durham, Durham, United Kingdom DFP Services Ltd Full time

    Job descriptionDFP Services provides reactive and maintenance solutions to our customers spreading across the North of England. Our customers range from some of the leading care home providers along with local NHS foundations, Councils, Police Constabulary's and Universities.We have recently been nominated as one of the Fastest 50 growing companies in the...