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Customer Service Advisor

3 months ago

Durham, Durham, United Kingdom Morgan King Full time
You will be responsible for managing the key customers as determined by the Company at any time.

As a Customer Service Advisor you will deal with quoting requests and issues in line with company KPI's and to meet the customer's needs.

To receive, process and respond to customers daily queries and requirements in a professional and timely manner.

This role requires you to work independently at times but mainly as part of the wider Customer Services Team and report directly to the Customer Services Manager, keeping them informed of everything that you are working on.


  • Ensure all quote requests are dealt with in a professional and timely manner in line with our Sales Process.
  • One off Skip enquiries Target to Turn around pricing in 1 hour.
  • Obtain Prices from third parties in line with our sales process
  • Work closely with Supply Chain on larger projects
  • Input and maintain up-to-date customer information on the CRM systems
  • Official quote to be sent for all new skips and logged on the CRM systems
  • Process customers' requests by raising and sending purchase orders to existing waste partners whilst ensuring that current customer pricing structures are adhered to, and that the percentage gross profit is equal to or above the specified minimum
  • Input and maintain up-to-date customer information on the CRM systems
  • Assist the Call Handlers during high demand periods or due to absence or holidays
  • Any other duties deemed appropriate for your role by the management team.

Job Types:
Full-time, Temporary contract

Salary:
£25,000.00 per year

Benefits:

  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Customer service: 1 year (required)
  • Construction/Manufacturing/Engineering: 1 year (preferred)

Work Location:
In person