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IT Knowledge Management Lead
3 months ago
SSE is a prominent energy provider with a vision to play a significant role in fostering a sustainable future. We are dedicated to investing in low carbon initiatives and are on a path to achieving our ambitious net zero emissions goal.
Location:
Havant
Compensation:
Salary ranges from £65,752 to £76,366, complemented by a variety of benefits aimed at supporting your family and overall well-being.
Employment Type:
Permanent, Full Time with options for flexible working arrangements.
Position Overview:
The IT Knowledge Management Process Owner will report directly to the Head of Service Management, taking charge of the delivery of Infrastructure & Platforms (I&P) Services. This role encompasses the oversight of a robust Service Knowledge Management System, ensuring the organization effectively utilizes knowledge throughout the service lifecycle.
Key responsibilities include:
- Governance and compliance of the Knowledge Management process.
- Continuous enhancement of knowledge management practices.
Qualifications:
- Extensive experience in IT Knowledge Management and Service Management methodologies.
- ITIL Foundation certification.
- Experience in managing suppliers within an outsourcing or SIAM framework.
- Proficient in ServiceNow, especially the Knowledge Management module.
About SSE IT:
SSE IT caters to the technological requirements of the entire SSE group, ranging from cutting-edge technologies to cybersecurity measures. As a reliable business partner, we play a vital role in facilitating SSE's growth and value creation while maintaining security.
Employee Benefits:
- 34 days of annual leave.
- Enhanced maternity and paternity leave.
- Discounted healthcare options.
- Salary sacrifice car leasing.
- And more, visit our careers site for a comprehensive benefits overview.
Diversity and Inclusion Commitment:
SSE is an equal opportunity employer that prioritizes diversity and is committed to fostering an inclusive workplace for all employees. We actively encourage applications from individuals of all backgrounds and ensure necessary adjustments are made throughout the recruitment process.
Application Process:
All applications must be submitted through our online portal. Candidates will be contacted following the closing date of the vacancy to provide updates on their application status. If you have specific requirements or need accommodations during the application process, please reach out to us.
Pre-employment Requirements:
Before commencing employment with SSE, candidates will be required to undergo a basic criminal records and credit check.
