Night Supervisor

4 weeks ago

Reading, Reading, United Kingdom Crowne Plaza Reading Full time

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

This is an exciting opportunity to be joining the Crowne Plaza Reading team to create and deliver true hospitality for both our guests and colleagues. Crowne Plaza Reading perfectly nestled amongst the trees on the bank of the River Thames and only15 minutes walk away from the Reading Station and Reading town centre. The hotel is an elegant retreat primed for business success with 122 contemporary bedrooms and lavish banquets.

A DAY IN THE LIFE OF A NIGHT SUPERVISOR AT CROWNE PLAZA READING

What you'll be doing...

Reporting to the Night Manager & Front Office Manager you can expect your working day to include the following.

To assist with the smooth & efficient operation of the hotel during night time hours and ensure all security measures are strictly enforced during the night.
Direct the Night Porter in the set up and cleaning of meeting rooms, toilets and public spaces as required to meet business demands and in line with deep cleaning scheduling, conducting relevant training and reviews of risk assessments as required.
Night time duties including cleaning, night audit, reception duties (i.e. check-in, check-out), setting up conference rooms and any other duties requested by management.
To assist guests at all times when required.
To be pleasant, polite and courteous to guests at all times and acknowledge all guests when you meet them.
To adopt a 'can do' attitude towards all aspects of customer service through a proactive and flexible approach to meeting customer needs.
To deliver excellent customer service, have a positive 'can do' attitude, be willing to learn and show that they care.
To be aware of facilities available to guests within the hotel, this includes the Restaurant, Bar, Leisure Club & Spa.
To assist colleagues and other members of staff to create teamwork and quality service through communication.
To ensure all security measures are strictly enforced during the night. This to include cash handling and key security.
To collate and pass on information and messages to other departments and guests as necessary.
Assist in maximising all areas of profitability, through increased revenue generation and productivity
Ensure the highest levels of customer satisfaction in the hotel.
Review guest feedback and implement strategies for continuous improvement.
To develop interactive customer relations and to be aware of any possible future requirements and to relay such information to other Departments for the enhancement of customer expectation.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure that the team are developed to provide a hospitable service in line with the operating standards and procedures and Crowne Plaza brand standards.
To anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates excellent customer service.
To actively support other departments and act when assistance is needed.
To be able to perform Duty Management shifts.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Night Superisor, you will need the following qualities and skills:

To ensure the smooth running of the hotel during the night time hours and those standards are maintained at all times.
To ensure that all guests are dealt with in a professional manner in accordance with company standards.
To ensure that all guest queries/complaints are dealt with in a professional manner.
To assist colleagues and other members of staff to create teamwork and quality service through communication.
To adopt a 'can do' attitude towards all aspects of customer service through a proactive and flexible approach to meeting customer needs.
The successful applicant for this role will deliver excellent customer service, have a positive 'can do' attitude, be willing to learn and show that they care.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Discounted hotel room rates for you and your friends & family
Extra days holiday for your birthday
Flexible working arrangements
Pension
Free meals on duty saving you over £1000 per year
Uniforms
Free staff parking
In house complimentary gym or gym discounts
Training and Career progression opportunities
Recommend a Friend Scheme
Refer and Reward Scheme
Employee of the Month/ Year
IHG Rewards Points for Top performers
50% discounts on Food & Beverage across all IHG hotels
Incentive plan

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH

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