Supporter Care Coordinator

2 months ago

Oxford, Oxfordshire, United Kingdom Viva Full time

As Supporter Care Coordinator you will play a key role in Viva's Fundraising & Engagement team, building relationships with and providing exceptional supporter care to our donors – including individuals, churches and community groups. Your high level of organisation, strong administrative skills and love of engaging with a variety of people will ensure that Viva's supporters have an excellent and personalised giving experience. Through all this you will play a vital role in supporting Viva's core mission of effectively responding to the needs of vulnerable children around the world.

Your responsibilities will include:

  • Supporter engagement – personally engaging with donors by email, letters, phone or in person
  • Supporter care administration – ensuring accuracy in reporting and recording donations
  • Coordination of Fundraising & Engagement team – supporting team communication and the Director for Fundraising & Engagement in team administration
  • Operations and office support – ensuring Viva's UK office runs smoothly

    This role will suit you if you:

    • enjoy engaging with supporters and building relationships
    • are highly organised, thrive on accuracy and have a keen eye for detail
    • are quick to learn and engage with systems and data, including financial software and information
    • would love to join a welcoming, creative, supportive and international team

      This is a full- or part-time role for Viva, located at our Oxford office in the UK with the option to also work at home: some working time will be needed in the office on a weekly basis but the exact split of office/home working time can be decided in conversation between the successful candidate and line manager.

      Take a look at the full job description and person specification in the information pack and, if this is you, then apply today to be part of this incredible work, making a real and lasting difference for children.

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