Telesales Operative

1 month ago

London, Greater London, United Kingdom Caffe Concerto Full time


the role is involving operating day to day customer needs through Calls, walk-in, booking, enquiring, ordering, give a full support for Caffe Concerto branches and customers of branches.

· Taking day to day calls efficiently by follow caffe concerto Standards. . · Serve walk-in customers and branch customers enquiry. . · Give full rapid support for branch enquires. . .

· Precisely handling customer orders, keep team updated of any other changes, Report, inform, for all stakeholders any changes of customer order for purpose of keep a product fresh and deliver on exact time.

. · Ensure customer matters or issue to be solved in high efficiency, with a priority. . · Able to control pressure and ensure the customers leave satisfied either way. . · Effective communication skills to handle Various situation. Either related to customers, or inform, clarify orders to productions to meet exactly customer expectations. . . · Cross-selling skills to reflect wide image about other caffe concerto model.

· Ensure receive daily orders within cut of time with no missing, through follow up and communicate with the branches managers.

. · Daily payments and orders are reconciled on both dispatch and system with no shortage. . .

Skills and Requirements:
. - Previous experience on Telesales, Customer Service preferable. - Excellent Communication skills, and Telephone manner are required. . - essential Sales skills would be an advantage.

Experience:
Required

Languages:
English – Advanced

Employment:
Full-time

Salary:
£11.44 – £12 hourly

Benefits:
Company products discount

Starting time:
Immediate start

About Caffe Concerto:
Caffe Concerto is a very popular and icon luxury cafe/restaurant with branches based all over the UK.

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