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Customer Service Supervisor

2 months ago


London, Greater London, United Kingdom First Call Contract Services Full time
Job Description

Company Overview

First Call Contract Services is a well-established company that offers a supportive and team-focused work environment with a friendly atmosphere.

Job Summary

We are seeking a highly motivated and organized Sales Office Manager to oversee the telesales operations within our company.

Key Responsibilities

As a Sales Office Manager, you will play a crucial role in ensuring the smooth functioning of the telesales team and supporting the growth of our business.

  • Oversee the daily operations of the telesales team, including sales performance, customer service, and team productivity.
  • Develop and implement strategies to improve sales performance and customer satisfaction.
  • Collaborate with the sales team to identify areas for improvement and implement changes.
  • Provide coaching and training to sales team members to enhance their skills and knowledge.
  • Monitor and analyze sales data to inform business decisions.

Requirements

To be successful in this role, you will need:

  • Proven experience in sales management or a related field.
  • Excellent communication and leadership skills.
  • Ability to analyze data and make informed business decisions.
  • Strong problem-solving and organizational skills.

What We Offer

As a Sales Office Manager at First Call Contract Services, you will have the opportunity to work in a dynamic and supportive environment with a friendly atmosphere.