Customer Service Team Leader
1 month ago
Customer Service Team Leader (Hybrid)
Guildford -Parking on site or walking distance from train station
Paying up to 28,000 (based on experience) PLUS: HYBRID WORKING (2 days in the office) 25 days holiday (plus Bank Holidays), Pension scheme, company events, discounts on products, month team outings, Summer Hours & SO MUCH MORE
Are you passionate about providing exceptional customer service? Do you have experience leading a team and managing customer inquiries?
Our client, a leading online retailer in Guildford is looking for a Customer Service Team Leader to join their dynamic team.
As a Customer Service Team Leader, you will be responsible for managing the daily operations of the Customer Service team. You'll work closely with your team to ensure all customer issues are handled promptly and effectively.
Your main duties will include:
- Leading the team as a brand and product ambassador, ensuring consistent representation of the organisation.
- Resolving customer issues and inquiries across various communication platforms, such as phone, email, and chat.
- Monitoring team performance and reporting key KPIs to the Customer Success Manager.
- Creating shift rotas and assigning responsibilities to ensure smooth operations.
- Taking ownership of administrative tasks, such as Trustpilot reviews, courier claims, and department orders.
- Delegating and monitoring the completion of daily admin tasks within the team.
- Developing and maintaining a Service Level Guideline to support the resolution of customer issues.
- Creating a clear escalation process and acting as the final point of escalation for unresolved customer service issues.
- Developing core processes and training programmes to deliver industry- leading customer service.
- Keeping up to date with industry developments and sharing knowledge with the team.
- Assisting the Customer Success Manager in day-to-day operations and 3PL management.
Skills and Experience:
- Minimum of 2 years of experience in a customer service team.
- Strong communication skills, both written and verbal.
- Ability to handle complex situations with tact and professionalism.
- Excellent organisational and time management skills.
- Proficiency in Microsoft Office and experience with CRM systems.
- Positive and enthusiastic approach to work.
- Leadership skills and the ability to motivate and manage a team.
- Passion for the product and brand.
- Numeracy and accuracy in handling data.
- Accountability and a customer-first mindset.
If you are ready to take on a leadership role and make a positive impact, we would love to hear from you.
To apply, please submit your CV to (url removed) or contact us on (phone number removed) to find out more
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
-
Customer Service Team Lead
1 day ago
Guildford, Surrey, United Kingdom Service 4 Service Limited Full timeJob Summary:We are seeking a highly motivated and sales-driven Service Advisor to join our team at Service 4 Service Limited. As a key member of our front-line team, you will be responsible for managing customer enquiries, up-selling advisory work, and negotiating prices between customers and our service centers.Key Responsibilities:Manage all customer...
-
Sales and Service Advisor
1 day ago
Guildford, Surrey, United Kingdom Service 4 Service Limited Full timeJob Summary:We are seeking a highly motivated and sales-driven Service Advisor to join our team at Service 4 Service Limited. As a key member of our front-line team, you will be responsible for managing customer enquiries, up-selling advisory work, and negotiating prices between customers and our service centres.Key Responsibilities:Manage all customer...
-
Team Leader
3 weeks ago
Guildford, Surrey, United Kingdom KUSHIDO Full timePosition OverviewJOIN OUR TEAMKUSHIDO is an innovative establishment specializing in delectable, non-fried Japanese Doughnuts. Our mission is to uphold our core values of exceptional customer service, product excellence, cleanliness, and hygiene. We are in search of individuals who are passionate about customer service to join our KUSHIDO family and provide...
-
Manager of Residential Childcare Services
3 weeks ago
Guildford, Surrey, United Kingdom Leader Recruitment Group Full timePosition OverviewTitle: Manager of Residential Childcare Services Contract Type: Full-time, permanent Salary Range: £40,000 - £50,000 Working Hours: 40 hours per week (Monday to Friday)Are you a qualified Manager with a passion for leading a residential service dedicated to children? Leader Recruitment Group is collaborating with a prominent organization...
-
Children's Residential Services Manager
3 weeks ago
Guildford, Surrey, United Kingdom Leader Recruitment Group Full timePosition: Registered Manager for Children's Residential Services Contract Type: Full-time, permanent Salary: £40,000 - £50,000 Hours: 40 hours per week (Monday to Friday)Are you a seasoned Registered Manager looking for a fulfilling role in overseeing a dedicated children's residential service? Leader Recruitment Group is collaborating with a prominent...
-
Registered Manager for Children's Services
3 weeks ago
Guildford, Surrey, United Kingdom Leader Recruitment Group Full timePosition: OFSTED Registered Manager Location: Guildford Contract Type: Full-time, Permanent Salary: £40,000 - £50,000 per annum Hours: 40 hours per week (Monday to Friday)Are you an experienced Registered Manager with a commitment to leading children's services? Leader Recruitment Group is collaborating with a prestigious children's residential care...
-
Team Leader
3 weeks ago
Guildford, Surrey, United Kingdom Mono-Brand Boutiques Full timeRole OverviewAs a Retail Supervisor at Mono-Brand Boutiques, you will play a crucial role in overseeing the daily operations of our boutique. Your leadership will inspire a team dedicated to providing outstanding service and enhancing the customer experience.Key ResponsibilitiesTeam Leadership: Guide and motivate a team to achieve sales targets and deliver...
-
Team Leader
3 weeks ago
Guildford, Surrey, United Kingdom KUSHIDO Full time £24,000Join the KUSHIDO FamilyKUSHIDO is an innovative establishment specializing in a variety of exquisite Japanese Doughnuts, crafted without frying. Our mission is centered around delivering outstanding customer service, ensuring superior product quality, and adhering to the highest standards of cleanliness and hygiene.We are on the lookout for individuals who...
-
Team Leader
3 weeks ago
Guildford, Surrey, United Kingdom Mono-Brand Boutiques Full timeRole OverviewAs a Supervisor at Mono-Brand Boutiques, you will play a pivotal role in guiding and inspiring your team to achieve excellence in customer service and sales.Key ResponsibilitiesLeadership: Demonstrate your ability to lead and manage a team effectively, fostering a collaborative environment.Client Focus: Maintain a strong emphasis on customer...
-
NOC Team Leader
3 weeks ago
Guildford, Surrey, United Kingdom Apache Associates Full timeNOC Team Leader - Guildford - 55k - 60k pa Our client is seeking an experienced and highly skilled NOC Team Leader to lead their Network Operations Centre team. The ideal candidate will have hands-on technical expertise, particularly at the CCNP level, with extensive experience in SDWAN/WAN and working with OSPF and BGP protocols. Key Responsibilities:Lead,...
-
Sales and Customer Service Representative
6 hours ago
Guildford, Surrey, United Kingdom Amplifon Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon. As a Sales and Customer Service Advisor, you will play a key role in delivering exceptional customer service and sales performance in our high street branch.Key ResponsibilitiesManage the diary to ensure a perfect mix of sales...
-
Culinary Team Leader
3 weeks ago
Guildford, Surrey, United Kingdom Detail 2 Recruitment Limited Full time £40,000Position Overview:As a Culinary Team Leader, you will play a pivotal role in overseeing kitchen operations within a vibrant dining establishment.About the Establishment:Type: Fresh Food RestaurantLocation: SurreyCompensation: Up to £40,000 + bonusOur client is renowned for its commitment to delivering outstanding guest experiences in a welcoming atmosphere....
-
Theatre Team Leader
1 month ago
Guildford, Surrey, United Kingdom Daytime Healthcare Full timeDaytime Healthcare are partnering with one of best and largest private award-winning hospital groups in the UK.Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.The Hospital Group is renounced to offer the best workplace for learning, development and offers an excellent...
-
Customer Service Representative
6 days ago
Guildford, Surrey, United Kingdom UTILITY PEOPLE LTD Full timeJob SummaryWe are seeking an experienced Customer Service professional to join our team at Utility People Ltd. As a Customer Service Executive, you will play a crucial role in supporting our business customers throughout their entire journey.Key Responsibilities:Provide product and service information to customersAnswer customer inquiries and resolve...
-
Customer Service Representative
1 day ago
Guildford, Surrey, United Kingdom The Body Shop Full timeAbout The Body ShopThe Body Shop is a pioneering cruelty-free beauty brand that has been committed to generating positive economic, social, and environmental impact for over 40 years. Our mission is to make a difference in the lives of our customers and the communities we serve.Job SummaryWe are seeking a highly motivated and customer-focused individual to...
-
Customer Service Representative
10 hours ago
Guildford, Surrey, United Kingdom UTILITY PEOPLE LTD Full timeJob DescriptionWe are seeking an experienced Customer Service professional to join our team at Utility People Ltd. as a Customer Service Executive. The ideal candidate will have a proven track record of supporting business customers throughout their entire journey, from onboarding to resolving complex issues.Key Responsibilities:Onboard new customers and...
-
Customer Service Coordinator
5 days ago
Guildford, Surrey, United Kingdom Right Now Recruitment Full timeWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Right Now Recruitment. As a key member of our administration team, you will be responsible for ensuring the smooth processing of customer orders and providing exceptional support to our clients.**Key Responsibilities:**Process customer orders with accuracy...
-
Customer Service Assistant
1 day ago
Guildford, Surrey, United Kingdom Tate Full time**Job Summary**Tate is seeking a highly skilled Sales Support Administrator to join our busy and expanding Customer Services/Sales Support team.**Key Responsibilities:**Provide essential support to our Customer Services/Sales team, ensuring seamless order processing and customer satisfaction.Liaise with customers to resolve queries and administrative duties...
-
Customer Service Representative
5 days ago
Guildford, Surrey, United Kingdom UTILITY PEOPLE LTD Full timeJob SummaryWe are seeking an experienced Customer Service professional to join our team at Utility People Ltd. As a Customer Service Executive, you will play a crucial role in supporting our business customers throughout their entire journey.Key ResponsibilitiesOnboard new customers and ensure a seamless transition to our servicesPrepare and manage tenders...
-
Customer Service Coordinator
6 hours ago
Guildford, Surrey, United Kingdom Right Now Recruitment Full timeJob Title: Customer Service AdministratorJob Type: PermanentHours: 37.5 hours a week, Monday to Friday (Hybrid working)Salary: £26,000Location: GuildfordRole Overview:We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Administrator. As a key member of our team, you will be responsible for entering,...