Sommelier - Booking Office

2 months ago

London, Greater London, United Kingdom Marriott Full time

Job Number

Job Category Food and Beverage & Culinary

Location St. Pancras Renaissance Hotel London, Euston Road, London, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel

Masterpiece by Design. Dynamic by Nature

The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary: At Booking Office 1869, our mission is to create memorable dining and drink experiences and to elevate the public's perception of a hotel dining experience. We are seeking a knowledgeable and passionate Sommelier who will be able to work with our team during service and serve our guests in this incredible restaurant and bar.

Responsibilities: Here's what your journey with us entails

  • Assisting the Bar Team during service, guiding customers in their journey with their wine pairings and wine recommendations.
  • Assisting in the ordering process.
  • Being exceptionally organised and comfortable working in a busy and fast-paced environment.
  • Thriving on sharing passion for drinks and wine with the team and our guests.
  • Making that sale to a customer because you are a natural salesperson.
  • Delivering outstanding service to our guests.
  • Obtaining knowledge and skills from Bar Supervisors.
  • Contributing ideas with regards to wine nights, wine pairings and events.
  • Being a team player, committed, engaged and respectful.
  • Having knowledge on basic mixology.
  • Cocktail making experience would be a distinct advantage.
  • Leading the team on the floor with the supervisors, ensuring our associates are following brand standards at all times and maximising revenue.
  • Working together with the supervisor's team to provide the best training opportunities for our team on not only hosting duties but also the sales piece.
  • Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
  • You and your team are expected to deliver service to your full potential when you are here.
  • You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.

Qualifications:

  • Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
  • Strong understanding of standards and procedures.
  • Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
  • Detail-oriented with a passion for delivering excellence in customer service.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

  • 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
  • Pension scheme participation.
  • Life Assurance coverage.
  • Annual Performance Review pay adjustments.
  • Complimentary gym and spa access.
  • Free St. Pancras Experience for you and a guest.
  • Free meals while at work.
  • Dry-cleaning service availability.
  • Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
  • 50% discount at any of the St. Pancras outlets.
  • Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
  • Travel ticket season loan.
  • Cycle to work scheme.
  • Employee Assistance Programme access.
  • Comprehensive Training and Development programme participation.
  • Awards and recognition celebrations, among many other benefits

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.


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