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Head of Operations

2 months ago

Birmingham, Birmingham, United Kingdom CMA CGM Full time

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That's why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world's leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you "Dare to Grow" with us?

YOUR ROLE

Our award-winning International Showfeight team based at the NEC Arena Birmingham is looking to recruit a highly experienced and customer centric Head of Operations. This is an exciting opportunity for a strong operational leader to manage all domestic operations through excellent people management practices, productivity and clientele results.

Reporting into the Managing Director, you will lead and manage a team of 6 direct reports to deliver outstanding operational performance and customer service excellence, ensuring both efficient service delivery and high customer satisfaction.

WHAT ARE YOU GOING TO DO?

You will be responsible for designing, implementing and monitoring portfolio budgets and presenting regular reviews/reports to the Managing Director based upon Client Account performance, subsequently anlalysing individual forecasts regarding initial budgets and applying corrective actions to ensure budget achievements. It is crucial that you will foster a safe and secure culture whereby each team member priorities their stance on health & safety and continuous improvement.

You will actively monitor and manage achievements against contract targets and key performance indicators to ensure that failure to achieve is addressed effectively with contract management and any resulting client issues resolved.

With a heavy focus on driving efficiency and productivity, you will act as a key interface with organisers, maintaining effective customer satisfaction to support continued contract development and any renewal processes and prepare and present business proposals to prospective and existing organisers.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have extensive experience managing in a large-scale, fast paced logistics operation within the events or exhibition industry.

Due to the nature of the role, we will require an individual who is able to commit to a flexible working pattern. You will be required to travel across the globe attending, managing and delivering high-profile entertainment events and showcases. Due to this, working outside of the standard office hours is common therefore a high degree of flexibility is essential.

It is also essential that you have experience managing multiple teams and clientele across numerous locations. Our ideal candidate will be well rounded in all aspects of management such as knowledge on how to handle Employee Relations, Health and Safety, Recruitment and Budgeting processes.

A management or leadership qualification is also desired, however not essential if a sufficient exhibition industry experience can be proven.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.

Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND1