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Lead receptionist
3 months ago
Closing date: 23rd August 2024
Salary: £29,500 per annum
Reporting to: Office and Front of House Manager
Working hours: Monday - Friday 10:00am to 6:00pm
Are you passionate about contemporary art? Do you have exceptional customer service skills? Shape the gallery experience as lead receptionist at White Cube
White Cube is one of the world's leading contemporary art galleries, representing over 60 international artists and artist estates. Built on the belief that art has the power to enrich people's lives, White Cube presents exhibitions in galleries located across three continents - in New York, London, Paris, Hong Kong and Seoul.
As lead receptionist at White Cube, you'll play a vital role in managing the day-to-day reception tasks and duties.
Key responsibilities
Reception Management
Manage and oversee the day to day Reception tasks and duties, assisting the Office & FOH Manager with managing the Reception team.Provide administrative support to the Office & FOH Manager as required.On a daily basis, check the cleaners are fulfilling their duties in the gallery areas.Advise the Senior Operations Manager of any repairs or redecoration which are required.Monitor stocks of stationery and kitchen supplies, ordering anything as and when needed.Support the Office & FOH Manager with hiring of Reception staff and assisting with interviews.Train all new members of the Reception team (casual and fixed).Liaising with the Sales team regarding important clients and visitors on site.Oversee preparation of meeting rooms for Directors and Sales Executives client meetings, including water, coffees, etc.Liaising with the Sales and Exhibitions departments to be briefed on artworks prior to new exhibitions.Liaise with the Events department ahead of all gallery events.Work closely with the Office & FOH Manager in preparation of new exhibitions (risk assessment, health and safety, security etc)Issue purchase orders and submit credit card expenses in a timely manner in line with company procedure.Liaise with sister galleries in order to maintain consistency across all sites (Paris, New York, Hong Kong & Seoul).Designated First aider and Fire warden (training provided) Sales Support Assist with maintenance of the internal client database (updating material sent, logging new information etc.)Assist with creating client PDFs and with editing artist PDFs.Coordinate posting of client sales packs and catalogue mail outs as instructedResponsible for sourcing and printing images for internal and external client meetings and/ or packages.Assist with the preparation of client lists such as call lists, offer select lists, contact lists for events, email and catalogue mail-outs.Sales catalogue management and distribution - involves checking the stock in the library & anticipating catalogue needs ahead of exhibitions.General Enquiry Sales redirections (moving from US to EMEA inboxes)Printing and distributing floor plans and works available lists before any PVs or events.Ad hoc duties as assigned. Joint Reception Duties Set up the gallery daily for opening - turning on the lights and any film, sound or works etc as per Exhibitions instructions.Answering and transferring calls promptly and efficiently to the correct member of staff.Greeting visitors, artists and clients, ensuring Sales staff are made aware of any client visits.Keeping reception area, cupboard and gallery spaces tidy and presentable at all times.Booking taxis for clients/directors as required.Booking meeting rooms.Responding and processing general email enquiries.Working late for Opening Nights and other events, fulfilling any reception duties required.Receive and sign for incoming post and deliveries, distributing accordingly.Arrange couriers and post as required. Knowledge, skills and experienceExperience working in Reception for a commercial art gallery is desirable.Excellent time-management skills and ability to prioritise a variety of tasks.Excellent communication skills.An interest in contemporary art.Strong knowledge of White Cube artists. We welcome and encourage applications from candidates who are under-represented in the creative industries. Please state in your application that you found this role through Creative Access.