Content Lead

2 months ago

London, Greater London, United Kingdom Marks and Spencer Full time

Summary

Our online channels are experiencing incredible growth, which shows no signs of slowing. With an online presence in over 100 markets, are you ready to take our digital customer experiences to the next level as we turbocharge Omnichannel & Online?

You'll also be joining us at an exciting time, as we have ambitious plans to drive online growth and create outstanding omnichannel experiences for our customers, as part of the wider transformation of M&S. If you thrive in ambiguity, enjoy being part of a problem-solving team, and are excited by changes that improve experiences of colleagues and customers, join us

All the details

Please note this role is a fixed term contract until Aug 2025.

What's in it for you?

Being a part of M&S is exactly that - becoming a part and playing your part. We're an inclusive, dynamic, exciting, and always evolving business built on core values.

Here are some of the benefits we offer that make working for M&S just that little bit more special

  • 20% colleague discount across all M&S products and many of our third party branded products for you and one member of your household.
  • Competitive holiday entitlement with the potential to buy extra holiday days.
  • We have discretionary bonus schemes depending on your role and our business performance.
  • Get cover for twice your salary up to age 70 (double with our Pension Plan).
  • We'll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
  • Save on everyday costs through discounts and offers and get access to great health benefits.
  • Bike/accessory hire with Cycle to Work and save on tax and national insurance.
  • Buy the latest technology with interest-free financing directly from your salary.
  • Get access to resources to support your wellbeing, including a free virtual GP service.
  • Support your favourite charities by donating through your pay or volunteering for them.
  • Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

What you'll do

To deliver on the content strategy for the Personalised Discovery team; help develop and manage personalised content features that inspire confidence in our customers; help the Personalised Discovery team meet its incremental revenue targets.

This role will manage a small team of content editors and writers, ensuring they deliver useful, aspirational and digestible style advice that engages and converts customers.

  • Help develop and manage engaging and relevant digital content features
  • Define yearly and quarterly team goals and objectives
  • Manage a team of content writers, supporting their development and helping to strengthen their content skills
  • Ensure that all rich content creates seamless customer journeys and is mindful of all other creative content the M&S customer might consume
  • Collect customers insights and applying learnings to relevant content touch points

Who you are

  • Proven experience defining a digital content strategy ideally within a retail business
  • Experience managing a team of content writers
  • Ability to analyse data and apply learnings to relevant touch points
  • Experience cross-collaborating with creative, technical, and commercial teams towards common business goals
  • Creative mindset and affinity for developing innovative ideas
  • Knowledge of retail competitors and what gold standard content looks like
  • Strong organisational skills and ability to manage multiple projects simultaneously
  • Ability to react quickly to changing business needs and prioritise workload accordingly

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

#LI-CA1

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