Client Experience Ambassador- Selfridges

2 months ago

London, Greater London, United Kingdom TIFFANY & CO Full time
Poste

We have an exciting opportunity to join the Tiffany & Co. Selfridges Team and start a one-of-a-kind journey pioneering the amazing Tiffany & Co. new concept Store.

Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For over 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

The Tiffany Ambassador will deliver the Tiffany Touch to every client that they interact with and set the tone for the client's visit in the store. Ambassadors interact daily with clients, building brand desirability through unique face to face interactions. Tiffany & Co. Ambassadors have a significant influence on the client's journey and experience within the store. Ambassadors greet and welcome clients as the embodiment of the Tiffany Warm Welcome and hold the critical position of embodying the brand through every client interaction.

Welcome our clientele and orchestrate the traffic flow

Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted, connected to the appropriate team member and have a memorable experience commensurate with the Tiffany brand. Assist and interact with clients in a warm and courteous manner, helping to create luxury experiences that positively impact both sales and service. Engage with clients and share Tiffany and Co. history, product introductions and service offerings. Utilize storytelling and conversation to discern client needs, partnering them with the appropriate sales professional to achieve sales goals. Efficiently manage all the traffic both walking and appointment as well as communicate wait times to clients. Escalate any issues to the appropriate boutique team member or management. Support Client Experience Operations

Support all hospitality and selling events, ensuring that all areas are stocked and clean. Assist sales team with boxing and wrapping items, replenishing and gifting supplies, keeping all sales floor areas neat and organized. Assist with store projects as needed (quick services support, stock replenishment) Support Company Initiatives and demonstrate agility when it comes to navigate changes Knowledge & Compliance

Develop key knowledge of the brand and products to convey Tiffany & Co. heritage and values. Safeguard Tiffany property and handle sensitive client information in strict adherence to the Record Retention Guidelines Understand and comply with Tiffany & Co. security and operational procedures (i.e. product handling etc.) Brand Ambassador

Uphold Tiffany & Co. image by always maintaining the utmost level of client experience and professional demeanor at all times Required

Client focused mentality Exceptional Verbal Communication skills Ability to work retail store hours as necessary, including nights, weekends and holidays. Organized and detail oriented Flexibility to perform different tasks based on day-to-day business needs. Ability to work with VIP Clients Organizational and time management skills Entrepreneurial, flexible and independent Possess strong commitment to fostering a team environment and collaboration Strong sense of urgency Must have authorization to work in the United Kingdom Preferred

Experience in luxury hospitality industries; restaurant, hotel, retail, Additional language skills a plus, not a requirement

  • Private Client Consultant

    3 days ago

    London, Greater London, United Kingdom Selfridges Full time

    About the RoleA Private Client Consultant at Selfridges is an essential part of a team that delivers exceptional customer experiences. As a trusted advisor to clients, you will proactively seek opportunities to elevate the shopping experience and nurture relationships with existing clients in an authentic way.Key ResponsibilitiesBuild a credible client book...

  • PR & Influence Manager (Mat-Cover)

    4 weeks ago

    London, Greater London, United Kingdom SELFRIDGES Full time

    PR & Influence Manager (Mat-Cover)Job IntroductionPR & INFLUENCE Manager, Lifestyle & ExperienceAs PR Manager you will be responsible for an ongoing drumbeat of brand amplification, through consistent visibility of Selfridges expertly curated Lifestyle & Experience categories. This covers product, projects and launches across Food, Restaurants, Home, Tech...

  • PR & Influence Manager (Mat-Cover)

    4 weeks ago

    London, Greater London, United Kingdom Selfridges Full time

    PR & INFLUENCE Manager, Lifestyle & Experience As PR Manager you will be responsible for an ongoing drumbeat of brand amplification, through consistent visibility of Selfridges expertly curated Lifestyle & Experience categories. This covers product, projects and launches across Food, Restaurants, Home, Tech and Toys as well as communicating Selfridges'...

  • Store Host

    1 month ago

    London, Greater London, United Kingdom SELFRIDGES Full time

    Store Host (30 Hours)Job IntroductionJob DescriptionA Bit About The RoleAct as the first point of contact for customers Be proactive in approaching Deliver an extraordinary experience for all customers Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond Handle customer...

  • Brand Ambassador

    3 days ago

    London, Greater London, United Kingdom SELFRIDGES Full time

    Job SummaryWe are seeking a highly skilled Brand Specialist to join our team at Selfridges. As a Brand Specialist, you will be responsible for delivering exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesCustomer Service: Provide exceptional service to customers by sharing product...

  • Client Relationship Specialist

    2 weeks ago

    London, Greater London, United Kingdom Selfridges Full time

    Client Relationship Specialist - (Existing Client Portfolio Required) Overview of the Position Role Summary As a Client Relationship Specialist, you play a pivotal role in a team dedicated to providing exceptional service to our clientele. With a focus on client engagement, you actively identify opportunities to enhance the shopping experience for...

  • Kith's Treats

    4 weeks ago

    London, Greater London, United Kingdom Selfridges Full time

    There is more to Selfridges than exclusive designer labels. In fact, over 20,000 customers dine at our cafés and restaurants each week (that's a lot of customers) If you can mirror the exceptional standard of service throughout the store, we can offer you an exciting environment with plenty of variety and loads of opportunities to grow. With a vision to...

  • Retail Sales Specialist

    2 weeks ago

    London, Greater London, United Kingdom Selfridges Full time

    Retail Sales Specialist - Progressive Accessories (30 hours) Position Overview As a Retail Sales Specialist, you play a crucial role in a team dedicated to delivering the exceptional experiences our clientele anticipates from Selfridges. Customer engagement is central to your responsibilities; you will be a knowledgeable resource for all things...

  • Brand Ambassador

    3 weeks ago

    London, Greater London, United Kingdom COTY Full time

    BRAND AMBASSADOR - BURBERRY BEAUTYSELFRIDGES, LONDONFULL TIME, 37.5 HOURS OVER THE WEEKBRAND NEW COUNTER WHICH OPENED EARLIER THIS YEAR AND EXCLUSIVE TO SELFRIDGESCOTY is the global leader in fragrance and number three in color cosmetics. COTY's products are sold in over 150 countries around the world. COTY and its brands are committed to range of social...

  • Ticketing Coordinator

    1 month ago

    London, Greater London, United Kingdom SELFRIDGES Full time

    Ticketing Coordinator / ArtworkerJob IntroductionTo own the creation of in store ticketing - from inception to distribution. This includes client liaison, ticket production, proofreading, printing and delivery across all stores.To artwork and produce storewide ticketing of the highest standard to enhance the Selfridges experience which is in line with the...

  • Retail Sales Consultant

    2 weeks ago

    London, Greater London, United Kingdom Selfridges Full time

    Retail Sales Consultant - Designer Living (Full-time)Position OverviewAs a Retail Sales Consultant, you are integral to providing outstanding customer service at Selfridges. Your primary focus is to ensure that customers receive knowledgeable assistance and tailored recommendations regarding Selfridges' extensive product range.Key Responsibilities:Work...

  • Sales Associate

    1 month ago

    London, Greater London, United Kingdom Selfridges Full time

    As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest...

  • Retail Sales Specialist

    2 weeks ago

    London, Greater London, United Kingdom Selfridges Full time

    Retail Sales Specialist - Progressive Accessories (30 hours) Position Overview As a Retail Sales Specialist, you play a crucial role in a team dedicated to delivering exceptional experiences that our clientele anticipates from Selfridges. Customer engagement is central to your responsibilities; you will be a knowledgeable resource for all things...

  • Reception & Locker Room Coordinator

    3 days ago

    London, Greater London, United Kingdom Selfridges Full time

    Job OverviewWe are seeking a highly organized and customer-focused individual to join our team as a Reception & Locker Room Assistant at Selfridges. This role is responsible for providing exceptional customer service, managing the reception area, and ensuring the smooth operation of our store.Key ResponsibilitiesWelcoming customers and team members,...

  • Retail Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Selfridges Full time

    Exciting Opportunity at Selfridges:We are currently seeking a motivated professional to join our team as a Retail Operations Manager for Womenswear Western Gallery Boutiques on the 2nd Floor. In this role, you will be accountable for delivering outstanding customer experiences, achieving sales objectives, and fostering team development. Key...

  • Restaurant Manager

    2 weeks ago

    London, Greater London, United Kingdom Selfridges Full time

    A bit about the roleThere is more to Selfridges than exclusive designer labels. In fact, over 20,000 customers dine at our cafés and restaurants each week (that's a lot of customers) If you can mirror the exceptional standard of service throughout the store, we can offer you an exciting environment with plenty of variety and loads of opportunities to grow....

  • Sales and Service Expert

    1 hour ago

    London, Greater London, United Kingdom Selfridges Full time

    Job OverviewAs a Sales Associate at Selfridges, you will play a vital role in delivering exceptional customer experiences. Your top priority will be to provide expert assistance and guidance to customers, ensuring they receive the best possible service.Key Responsibilities:Collaborate with team members to create memorable customer experiences through product...

  • Property Project Manager

    3 weeks ago

    London, Greater London, United Kingdom Selfridges Full time

    JOB PURPOSETo ensure the effective project management of allocated new build, refurbishment and construction projects in line with Building Regulations, Fire & Life Safety Regulations, Asbestos Management procedures and CDM Regulations to ensure the protection of the Selfridges property portfolio. Through the management of the RIBA design, development and...

  • Safe Deposit Specialist

    1 week ago

    London, Greater London, United Kingdom Selfridges Full time

    About the Role As a Safe Deposit Specialist, you'll play a vital role in providing exceptional customer service to all Safe Deposit clients and visitors. You'll embody Selfridges values, ensuring every customer receives a warm welcome and comprehensive information within a secure and discreet environment. Your Responsibilities: Manage safe deposit box...

  • Brand Ambassador

    3 days ago

    London, Greater London, United Kingdom The Retail Appointment Live Full time

    Job DescriptionJob Title: Brand AmbassadorJob Summary:We are seeking a highly skilled Brand Ambassador to join our team at The Retail Appointment Live. As a Brand Ambassador, you will be responsible for delivering exceptional customer service, building strong relationships with customers, and promoting our brand values.Key Responsibilities:Customer Service:...