Retail Sales Specialist
3 weeks ago
Retail Sales Specialist - Progressive Accessories (30 hours)
Position Overview
As a Retail Sales Specialist, you play a crucial role in a team dedicated to delivering exceptional experiences that our clientele anticipates from Selfridges.
Customer engagement is central to your responsibilities; you will be a knowledgeable resource for all things Selfridges, assisting customers with expertise. You will possess comprehensive knowledge about the store, including the latest offerings, events, and exclusive services available only at Selfridges.
Responsibilities of a Retail Sales Specialist include:
Collaborating with team members to create memorable customer interactions by building relationships, sharing product insights, and addressing customer needs Processing sales transactions, refunds, and exchanges, guiding customers to suitable alternatives or offering online service options when necessary Maintaining high retail standards through tasks such as selling, restocking merchandise, organizing displays, and hosting Welcoming customer feedback and utilizing it constructively to enhance service, sales, and retail standards in your area Overseeing inventory in your department, including unpacking deliveries, managing new and replenished items, conducting audits, and maintaining the stockroom Adapting to daily challenges; this flexible role may require you to assist in various departments, bringing your service excellence and teamwork spirit Staying informed about the latest trends by seizing opportunities to expand your product knowledge and understanding of competitors Adhering to health, safety, and security protocols, actively contributing to loss prevention efforts Support is available throughout the interview process, which includes competency and strength-based questions.Ideal Candidate Profile:
Excellent communicator, capable of engaging positively with diverse customers (both local and international) with varying needs Knowledgeable and well-informed, you will enhance your product expertise by monitoring trends and competitor activities, as well as participating in supplier training Recognized as a sales and service authority, you will leverage these skills to consistently deliver extraordinary service and proactively offer additional assistance when appropriate Responsible for restocking, upholding Selfridges standards, and motivating others to achieve the same Strong problem-solving abilities, going the extra mile to resolve customer issues and tailoring your approach to each individual Flexible and adaptable to business requirements, willing to take ownership of tasks that may extend beyond standard expectations A reliable and respected team member, embodying our core values.This overview summarizes the role; however, all team members are expected to be adaptable in their duties, which may evolve based on business needs.
Selfridges
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