Reception & Locker Room Coordinator

2 weeks ago


London, Greater London, United Kingdom Selfridges Full time

Job Overview

We are seeking a highly organized and customer-focused individual to join our team as a Reception & Locker Room Assistant at Selfridges. This role is responsible for providing exceptional customer service, managing the reception area, and ensuring the smooth operation of our store.

Key Responsibilities

  • Welcoming customers and team members, providing directions, and answering inquiries
  • Managing the reception area, including maintaining a safe and clean environment
  • Issuing visitor and team member badges, and arranging building access for large groups
  • Directing team members around the store, managing the locker system, and ensuring staff facilities are maintained to a high standard
  • Providing excellent customer service, responding to customer inquiries, and resolving issues in a professional manner

Requirements

  • Administrative and clerical experience, with knowledge of customer service principles and practices
  • Good working knowledge of computer systems, specifically MS Office suite software
  • Prior training on telephony systems, with experience in reception or concierge service
  • Excellent communication and interpersonal skills, with the ability to work effectively with multiple stakeholders
  • Highly organized, with the ability to prioritize tasks and manage multiple responsibilities

About Selfridges

Selfridges is a leading luxury retailer, committed to providing exceptional customer service and creating a world-class shopping experience. We are looking for talented individuals who share our values and are passionate about delivering outstanding results.



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