Sales and Service Expert

1 week ago

London, Greater London, United Kingdom Selfridges Full time

Job Overview

As a Sales Associate at Selfridges, you will play a vital role in delivering exceptional customer experiences. Your top priority will be to provide expert assistance and guidance to customers, ensuring they receive the best possible service.

Key Responsibilities:

  • Collaborate with team members to create memorable customer experiences through product knowledge and personalized service
  • Manage sales transactions, refunds, and exchanges, offering alternative products or services as needed
  • Maintain high retail standards by selling, replenishing stock, organizing displays, and more
  • Solicit and utilize customer feedback to enhance service and sales performance
  • Oversee department stock, including unpacking deliveries and maintaining inventory
  • Adapt to daily challenges by being flexible and providing excellent service across different departments
  • Stay informed about the latest trends and products in the industry
  • Follow safety and security protocols to prevent stock loss

Requirements:

  • Excellent communication skills to engage with diverse customers
  • Strong product knowledge and awareness of market trends and competitors
  • Expertise in sales and service, with a proactive approach to meeting customer needs
  • Ability to solve problems efficiently and adapt to individual customer preferences
  • Flexibility to take on varied tasks and responsibilities beyond the role
  • Reliable, respected, and supportive team player

About Selfridges

Selfridges is a leading luxury department store that values exceptional customer service and experience. As a Sales Associate, you will be part of a dynamic team that is committed to delivering outstanding service and creating memorable experiences for our customers.

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