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London, Greater London, United Kingdom SELFRIDGES Full time
Job Summary

We are seeking a highly skilled Brand Specialist to join our team at Selfridges. As a Brand Specialist, you will be responsible for delivering exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide exceptional service to customers by sharing product knowledge, creating a memorable experience, and effectively managing complaints.
  • Product Knowledge: Stay up-to-date with the latest products, trends, and brand information to provide expert advice to customers.
  • Sales Growth: Identify opportunities to increase sales and implement strategies to achieve sales targets.
  • Team Collaboration: Work closely with colleagues to achieve team goals and objectives.
  • Store Operations: Maintain a high level of store standards, including visual merchandising, stock management, and loss prevention.
Requirements
  • Excellent Communication Skills: Strong communication and interpersonal skills to build relationships with customers and colleagues.
  • Product Knowledge: In-depth knowledge of the brand, products, and industry trends.
  • Sales and Service Expertise: Proven sales and service skills, with a focus on delivering exceptional customer experiences.
  • Team Player: Ability to work collaboratively as part of a team to achieve business objectives.
  • Adaptability: Flexibility to adapt to changing business needs and priorities.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development within the company.
  • Collaborative Team Environment: A collaborative and supportive team environment.