Health and Protection Consultant

3 weeks ago

Glasgow, Glasgow City, United Kingdom Mercer Full time

Health and Protection Consultant - This role can be based from our Edinburgh or Glasgow office

What can you expect?

  • To develop and maintain a portfolio of Healthcare and Protection clients, by providing quality consulting advice and ongoing service
  • To ensure that revenue from this portfolio is profitable and to expand business lines and service delivery where appropriate
  • To manage and develop strong client relationships and win new business
  • To work pro-actively with internal teams to deliver client expectations in line with agreed client account plans

What's in it for you?

  • To join a truly global organisation that can offer excellent training and ongoing career development opportunities.
  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Comprehensive benefits programs including: excellent pension contributions, private health insurance, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs

We will count on you to:

Operational

  • Identify business opportunities from client portfolio and your own network
  • Provide a service compliant with all procedures and Mercer Code of Professional Conduct and the FCA
  • Participate in appropriate internal forums
  • Maintain required industry and technical knowledge
  • Work with support team assigned to ensure the delivery of services to each client in line with Mercer standards
  • Compliance with Mercer and MMB systems
  • Manage client projects to successful conclusion
  • Compliance with sales process and tools
  • Where a Key Account is owned by a consultant, the consultant must adhere to all the protocols and goals as set out for the Key Accounts team

Clients

  • Retain and develop profitable client portfolio to include new clients/service lines
  • Build relationships with key decision makers
  • Win new mandates
  • Take overall responsibility for the delivery to the client of the agreed services
  • Consult with client to agree and document needs and objectives and ensure delivery of these objectives
  • Hold periodic review meetings with client
  • Client action planning in conjunction with client team
  • Manage insurer meetings with clients
  • Ensure all clients have compliant engagement documentation, in line with agreed process

Financial

  • Adhere to Mercer billing standards
  • Agree and monitor client fee and service specifications to ensure continued profitability
  • Own personal and client financial targets
  • Manage WIP & Debt

People

  • Act as role model with integrity and professionalism
  • Network with peers internally and externally
  • Maintain technical knowledge to the required standard
  • Work with client team to deliver a profitable seamless service
  • Recognise success within the client team
  • Network with peer groups internally and externally

What you need to have:

  • Financial and Commercial acumen (including fee negotiation skills)
  • Related business experience
  • Achievement orientated
  • Consulting and relationship management skills
  • Technical, product and process knowledge
  • In depth Healthcare and Group Risk knowledge is essential
  • Inter-personal, communication and time management skills
  • Working knowledge of Microsoft Office

What makes you stand out:

  • Excellent communication skills, both written and verbal
  • Attention to detail and strong organisational skills
  • Self-driven and motivted
  • A desire to provide exceptional customer service

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 20,000 colleagues are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at "

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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