Senior Service/Product Design Architect

2 months ago

London, Greater London, United Kingdom NTT Full time

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The primary responsibility of the Senior Service/Product Design Architect is to execute the relevant business unit strategy through the development of sustainable, scalable, best practice service offers. Senior Service Design Architects work with Service Offer Management to define and scope new services and service capabilities. They interact with key stakeholders including Sales, Delivery, Platform and our clients, to ensure that the design of services will meet the real needs of clients across a global marketplace.

What you'll be doing

Key Roles and Responsibilities:

  • Design and development of paper prototypes for review with clients and stakeholders to ensure scope and definition is feasible and viable.
  • Documenting Internal Service Definitions for new service offers and service capabilities.
  • Facilitating ideation and design workshops to validate needs, and identify solution designs at a process, platform an organisation level.
  • Coordinating with other architects, designers and subject matter experts responsible for detailed solution designs.
  • Ensuring that designs meet the common and specific design principles to be applied to a service.
  • Leverage best practices in design thinking, scaled agile, ITIL, security – to design best-of-breed service solutions.
  • Conceptualise designs by conducting detailed analysis of service design and architecture frameworks, to ensure the design is fit for purpose and meets client requirements.
  • Analyse pre-sales concepts and influence design decisions to ensure that they are operable, maintainable, scalable and robust through an end to end lifecycle.
  • Plan design activities in detail, making sure that all relevant aspects and client requirements are considered during service design, specifies any technical infrastructure to be created, as well as required organisational changes.
  • Responsible for producing and maintaining all design documentation including blueprints and produce a service design model which is delivered to the transition phase and contains all the necessary details for all phases of the life cycle.
  • Assesses architecture components and validates and verifies technical models to ensure risks are minimised and technical service designs are rolled out within the agreed service levels (SLA's) and operating levels (OLA's) and are fit for purpose.
  • Share their expertise to the larger service development organisation on design thinking and scaled agile frameworks.


Knowledge, Skills and Attributes:

  • A good understanding of the vast range of IT operations and NTT service offerings
  • Knowledge and understanding of IT industry environment and business needs
  • Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders
  • Strong communication skills (verbal and written) coupled with good questioning skills
  • An expert in the design of procedures and technical features required to fulfil all the elements relevant to the service
  • Demonstrated expertise on design thinking and scaled agile frameworks.
  • Demonstrate good documentation skills, in particular business requirements
  • Strong analytical and research skills
  • Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
  • Exhibit growing knowledge and passion for area specialization
  • Good client relationship building and engagement skills
  • Ability to persuade, negotiate and influence key stakeholders
  • A go-getter with the ability to work in high-pressure situations
  • Good conceptual insight and ability to think strategically
  • Ability to establish and manage processes and practices through collaboration and the understanding of business
  • Ability to manage assigned work processes
  • Service orientated individuals who are able to create client value whilst maintaining profitable business results


Academic Qualifications and Certifications:

  • Typically requires significant related experience with a Bachelor's or equivalent degree
  • Leading SAFe
  • ITIL Foundation Certificate V3 (ITIL-Fv3) or equivalent
  • Certified in human-centred design/design thinking


Required Experience:

  • Advanced experience working in an Information Technology environment, particularly within IT Operations
  • Advanced relevant experience in similar role within a related environment
  • Advanced experience in Operations Architecture, Service Architecture, or Pre-sales Consulting role related to outsourced services

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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