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AGC Team Member

2 months ago

London, Greater London, United Kingdom Grosvenor Casinos Full time
AGC Team Member - London

Company Description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that's fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.
Job Description

Grosvenor Casino, London Victoria, W2 2DT

As a Slots Arcade Team Member you will be part of a team and will be excited by delivering a high quality customer service to all customers to facilitate their play and ensure profitable admissions.

You will;

Be a member of the team, assisting & supporting customers play on electronic gaming products.Use customer service skills, assisted by promotional tools, to widen the appeal of the electronic gaming offer to a broader customer base.Establish good relationships with new & existing electronic gaming customers, providing guidance & help on all electronic gaming product.Having a knowledge of customer's playing style & preferences (inc. staking levels) on all types of electronic gaming products
Qualifications

Positive attitudeExperience of working successfully in a hospitality roleFanatical about delivering unrivalled customer experienceUnderstanding of electronic games such as slot machinesAbility to collaborate with the wider businessSound communication skillsComfortable with change and ability to embrace new ways of working

Additional Information

Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.Fantastic Rewards Package: Beyond a competitive salary, our reward package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding. Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.Learning and Development: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team's success.Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.People-Focused Culture: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.Emphasis on Growth: At Grosvenor, growth is not just a word; it's a commitment. We foster your individual and team growth to help you succeed and excel.

Don't miss out on the opportunity to join a people-focused business, offering a high-performing culture where you and your team can work, win, and grow together.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.