Talent Acquisition Administrator-People Services

1 month ago

West Midlands B QJ United Kingdom Serco Limited Full time

Talent Acquisition Administrator

Hybrid - 2 days in the Solihull office
Full Time, 6 Months Fixed Term
Salary - £23,000 per annum


Here at Serco, the Talent Acquisition Team are responsible for hiring people that deliver essential public services in defence, transport, justice, immigration, healthcare, and citizen services. As our new Administrator, you'll play a vital role assisting our team with a wide range of tasks including managing the inbound calls for the recruitment team via STORM, managing the email inbox for recruitment and providing a range of administrative support such as interview scheduling, end to end internal hiring administration and reporting for senior management.

As part of this you'll:

  • Act as first point of contact for internal and external candidate/customer calls to the MYHR Recruitment line
  • Own and manage the Serco Employee Referral scheme
  • Respond to email queries from internal and external customers
  • Provide ad-hoc administrative support to the TA Team including CV sifting, telephone screening and interview scheduling


What you'll need to do the role:

  • Excellent communication skills, be flexible and friendly, with a high level of self-motivation & initiative
  • Strong telephone etiquette
  • Ability to deal with a high volume of incoming phone calls and e-mails
  • Proactive, resourceful, and efficient, with a high level of professionalism and confidentiality
  • Strong knowledge of MS Office, including Word, Excel, and Outlook
  • A highly customer-orientated approach, committed to achieving excellent levels of customer service
  • Experience in a customer service call handling/Recruitment environment is desirable

Why Serco:


Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

  • Pension - 6%.
  • A company passionate about diversity and inclusion.
  • Growth and development opportunities - Serco will support with a range of qualifications.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more.
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
  • A Serco benefits portal offering a wide range discount for major high street brands in Retail, Leisure & Hospitality.
  • Up to 25 days annual leave plus bank holidays, with the option to purchase more.
  • Life assurance.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

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