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Business Change Manager

2 months ago

London, Greater London, United Kingdom Marks and Spencer Full time

Summary

Summary

This role will define, implement and measure success of internal change & communications plans to drive engagement, understanding and embedding of new ways of working as part of our D&T Evolution transformation programme.

As a Change & Engagement Manager you will play a key role in working with the D&T Evolution Office Lead and workstream leads to provide visible and inspirational leadership, building organisational advocacy for change activities, and developing a clear vision and standards.

You will champion excellence in Organisational Change standards, tools and processes and provide expert advice for team members and the programme/change community. As a successful Change & Engagement Manager, you will use influence and innovation to improve change adoption and ensure a positive end-user experience for changes impacting people, process, and technology.

All the details

What you'll do

  • Work with workstream lead(s), sponsors and teams within the D&T Evolution transformation programme to identify, plan and implement change and engagement activity across the D&T function, other impacted business areas and third parties
  • Build and own change plan for one or more workstreams within the D&T Evolution programme, aligning to standard organisational change methodology implemented across the programme and ensuring a joined up and consistent approach
  • Complete change impact assessment for activity within workstreams to identify needs and build the supporting change and communication plan aligned to the ADKAR model to ensure awareness, buy in and sustainability of people, process and systems changes being implemented as part of the transformation
  • Work closely with other Change & Engagement Managers and Evolution Office team to ensure change activity aligns with wider transformation and BAU activity, ensuring change is sequenced and managed optimally
  • Ensure workstream teams understand their role in driving and delivering change and have the right skills and support to deliver their responsibilities

Who you are

  • Experience of organisational change and implementing common methodologies and tools, including ADKAR, change impact assessments, partner maps, communication plans
  • Strong and effective written and verbal communication skills, with the ability to convey sophisticated messages in simple manner
  • Ability to deal with ambiguity
  • Strong influencing skills
  • Ability to understand complexity and technical content at pace and navigate this with confidence and credibility

What's in it for you

Being a part of M&S is exactly that - becoming a part and playing your part. We're an inclusive, dynamic, exciting, and always evolving business built on core values.

Here are some of the benefits we offer that make working for M&S just that little bit more special

  • 20% Colleague discount on most things from furniture, fashion and food.
  • An outstanding welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something we're proud of at M&S.
  • Attractive annual bonus, based on company performance and personal objectives.
  • Competitive holiday entitlement with the potential to buy extra holiday days
  • Amazing perks and discounts via our M&S Choices website. Including GymSave - that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes
  • Charity Volunteer Day - A paid day away from work to support your chosen charity.
  • A very generous Defined Contribution Pension Scheme and Life Assurance
  • Every colleague at M&S has access to a fantastic range of wellbeing support - this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family as well as many other schemes

Everyone's welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We're an in-person business and have core collaboration days in our Support Centre each week. For most teams, this is 3 working days where we come together to collaborate, innovate, and serve our customers thoughtfully.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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