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IT Knowledge Management Lead
3 months ago
SSE is a prominent energy organization with a vision to play a significant role in fostering a sustainable future. We are dedicated to investing in low-carbon initiatives and are making strides towards our objective of achieving net-zero emissions.
Location:
Havant
Compensation:
Salary ranges from £65,752 to £76,366, complemented by additional benefits aimed at supporting your family and well-being.
Work Arrangement:
Permanent, Full Time with options for flexible working arrangements.
Position Overview:
The IT Knowledge Management Process Owner will report directly to the Head of Service Management, overseeing the delivery of Infrastructure & Platforms (I&P) Services. This role encompasses the development and administration of a robust Service Knowledge Management System, ensuring that the organization effectively utilizes knowledge throughout the service lifecycle.
Key responsibilities include:
- Governance and compliance of the Knowledge Management process.
- Continuous enhancement of Knowledge Management practices.
Qualifications:
- Extensive experience in IT Knowledge Management and Service Management best practices.
- ITIL Foundation certification.
- Experience in managing suppliers within an outsourcing or SIAM framework.
- Proficient in ServiceNow, especially the Knowledge Management module.
About SSE IT:
SSE IT caters to the technological requirements of the entire SSE group, encompassing everything from emerging technologies to cybersecurity. As a reliable business partner, we play a vital role in facilitating SSE's growth and value creation while ensuring security.
Employee Benefits:
- 34 days of holiday entitlement.
- Enhanced maternity and paternity leave.
- Discounted healthcare options.
- Salary sacrifice car leasing.
- Explore our comprehensive benefits package on our careers site.
Diversity and Inclusion:
SSE is an equal opportunity employer that values diversity and is committed to fostering an inclusive environment for all employees. We actively encourage applicants from diverse backgrounds and are dedicated to providing necessary adjustments throughout the recruitment process.
Application Process:
All applications must be submitted online. We will reach out to you after the closing date of the vacancy to inform you of the outcome. If you have specific requirements or need accommodations during the application process, please contact us.
Pre-employment Screening:
Before commencing employment with SSE, you will be required to undergo a basic criminal records and credit check.
