Current jobs related to Contact Centre Officer - Buckley, Flintshire - Flintshire County Council

  • Senior Accounts Assistant

    7 days ago

    Buckley, Flintshire, United Kingdom Adaptable Recruitment Full time

    Job Title: Senior Accounts AssistantLocation: Deeside, North Wales (Fully Office-Based)Salary: £30k - £35k DOEBenefits:Competitive Salary: Earn between £30-35k, depending on experience.Generous Holidays: Enjoy 26 days annual leave plus bank holidaysPension Scheme: Benefit from a 6% pension contribution.Career Growth: Be part of an exciting project with...

  • Duty Manager

    3 weeks ago

    Buckley, Flintshire, United Kingdom AF Blakemore & Son Ltd Full time

    Job Title: Duty Manager - SPAR BuckleyJob Summary:We are seeking a highly motivated and experienced Duty Manager to join our team at SPAR Buckley. As a key member of our store management team, you will be responsible for ensuring the smooth operation of the store, providing exceptional customer service, and leading a team of colleagues to achieve sales and...

  • Duty Manager

    3 weeks ago

    Buckley, Flintshire, United Kingdom AF Blakemore & Son Ltd Full time

    Job Title: Duty Manager - SPAR BuckleyJob Summary:We are seeking a highly motivated and experienced Duty Manager to join our team at SPAR Buckley. As a key member of our store management team, you will be responsible for ensuring the smooth operation of the store, providing exceptional customer service, and leading a team of colleagues to achieve sales and...

  • Materials Planning Director

    7 days ago

    Buckley, Flintshire, United Kingdom Triumph Group Full time

    Position OverviewAs a key member of the Triumph Group team, the Materials Planning Manager will be responsible for providing leadership to the planning and commercial team. Strong management skills are required to lead, coach, mentor, and develop the team, ensuring efficiency and collaboration. The ideal candidate will have a degree in Operations, Business,...

  • Clinical Specialist

    3 weeks ago

    Buckley, Flintshire, United Kingdom Donard Recruitment Full time

    Job Title: Clinical SpecialistJoin our team as a Clinical Specialist and take on a new challenge in your career. As a hybrid working opportunity, you will have the flexibility to work from home and in our office in Buckley, Flintshire.About the Role:We are seeking a qualified Nurse, Mental Health Nurse, Occupational Therapist, Physiotherapist, or Paramedic...

  • Clinical Specialist

    3 weeks ago

    Buckley, Flintshire, United Kingdom Donard Recruitment Full time

    Job Title: Clinical SpecialistJoin our team as a Clinical Specialist and take on a new challenge in your career. As a hybrid working opportunity, you will have the flexibility to work from home and in our office in Buckley, Flintshire.About the Role:We are seeking a qualified Nurse, Mental Health Nurse, Occupational Therapist, Physiotherapist, or Paramedic...

  • Materials Planning Director

    3 weeks ago

    Buckley, Flintshire, United Kingdom Triumph Group Full time

    Job SummaryWe are seeking a highly skilled Materials Planning Manager to join our team at Triumph Group. The successful candidate will be responsible for leading the planning and commercial team, providing leadership and guidance to ensure efficiency and collaboration.Key ResponsibilitiesLead the Sales, Inventory and Operations Planning (SIOP) process,...

  • Materials Planning Director

    3 weeks ago

    Buckley, Flintshire, United Kingdom Triumph Group Full time

    Job SummaryWe are seeking a highly skilled Materials Planning Manager to join our team at Triumph Group. As a key member of our operations leadership team, you will be responsible for providing strategic leadership to our planning and commercial teams, ensuring efficient collaboration and driving business results.Key ResponsibilitiesLead the Sales,...

  • Materials Planning Director

    3 weeks ago

    Buckley, Flintshire, United Kingdom Triumph Group Full time

    Job SummaryWe are seeking a highly skilled Materials Planning Manager to join our team at Triumph Group. As a key member of our operations leadership team, you will be responsible for providing strategic leadership to our planning and commercial teams, ensuring efficient collaboration and driving business results.Key ResponsibilitiesLead the Sales,...

  • Materials Planning Director

    3 weeks ago

    Buckley, Flintshire, United Kingdom Triumph Group Full time

    Job SummaryWe are seeking a highly skilled Materials Planning Manager to join our team at Triumph Group. The successful candidate will be responsible for leading the planning and commercial team, providing leadership and guidance to ensure efficiency and collaboration.Key ResponsibilitiesLead the Sales, Inventory and Operations Planning (SIOP) process,...

  • Materials Planning Director

    1 month ago

    Buckley, Flintshire, United Kingdom Triumph Group Full time

    Job Title: Materials Planning ManagerJoin the Triumph Group team as a Materials Planning Manager, responsible for leading the planning and commercial team to achieve efficiency and collaboration. This role requires strong leadership skills to overcome challenges and achieve results.Responsibilities:Lead the Sales, Inventory and Operations Planning (SIOP)...

  • Materials Planning Director

    1 month ago

    Buckley, Flintshire, United Kingdom Triumph Group Full time

    Job Title: Materials Planning ManagerJoin the Triumph Group team as a Materials Planning Manager, responsible for leading the planning and commercial team to achieve efficiency and collaboration. This role requires strong leadership skills to overcome challenges and achieve results.Responsibilities:Lead the Sales, Inventory and Operations Planning (SIOP)...

  • Materials Planning Director

    4 weeks ago

    Buckley, Flintshire, United Kingdom Triumph Group Full time

    Job SummaryWe are seeking a highly skilled Materials Planning Manager to join our team at Triumph Group. The successful candidate will be responsible for leading the planning and commercial team, providing leadership and guidance to ensure efficiency and collaboration.Key ResponsibilitiesLead the Sales, Inventory and Operations Planning (SIOP) process,...

  • Materials Planning Director

    4 weeks ago

    Buckley, Flintshire, United Kingdom Triumph Group Full time

    Job SummaryWe are seeking a highly skilled Materials Planning Manager to join our team at Triumph Group. The successful candidate will be responsible for leading the planning and commercial team, providing leadership and guidance to ensure efficiency and collaboration.Key ResponsibilitiesLead the Sales, Inventory and Operations Planning (SIOP) process,...

  • Materials Planning Director

    2 weeks ago

    Buckley, Flintshire, United Kingdom Triumph Group Full time

    Job SummaryWe are seeking a highly skilled Materials Planning Manager to join our team at Triumph Group. The successful candidate will be responsible for leading the planning and commercial team, providing leadership and guidance to ensure efficiency and collaboration.Key ResponsibilitiesLead the Sales, Inventory, and Operations Planning (SIOP) process,...

  • Libraries Support Officer

    5 months ago

    Buckley, United Kingdom Aura Leisure and Libraries Full time

    *** Job Title **Libraries Support Officer** Reports to **Library Service Manager **1. Job Purpose To support the Library Service Managers, supervising teams of Library Assistants and support staff. Ensure effective service delivery and under the Library Service Manager’s direction assume responsibility for continuity of the service provided. **2....

  • Leisure Attendant

    5 months ago

    Buckley, United Kingdom Aura Leisure and Libraries Full time

    **Job Title: Leisure Attendant / Instructor** **Organisation: Aura Wales** **Reporting to: Duty Supervisor / Swimming Coordinator **MAIN PURPOSE/REASON FOR THE JOB** To ensure the safety of bathers accessing the swimming pool by providing excellent supervision of all water-based activities. To assist customers using the swimming pool and leisure centre...

  • Tyre Retail Assistant

    4 months ago

    Buckley, United Kingdom Protyre Full time

    Protyre is looking r an enthusiastic *Retail Assistant to join o - growing team. W are a fa - growing national - tomotive company off ring superb training an - evelopment o tunities. Reporting to the - tre Manager will be responsible for dealing directly with customers both in p son and on the phone, to - lp deliver the company business objectives,...

  • Sales Administrator

    4 months ago

    Buckley, United Kingdom Natural Stone Surfaces Ltd Full time

    Natural Stone Surfaces are a leading fabricator of stone worktops. We are based in Chapel en le Frith and cover the whole of the UK. Due to continued growth we are looking to recruit an additional Sales Administrator. Key Responsibilities are: - Processing a high volume of quotations and general enquiries; - Dealing with customers face to face; - Working...

  • Financial Transaction Coordinator

    3 days ago

    Buckley, United Kingdom Russell Taylor Group Ltd Full time

    Purchase Ledger Clerk RoleAt Russell Taylor Group Ltd, we are seeking a diligent Purchase Ledger Clerk to join our team on a fixed-term contract.This role is crucial in maintaining the accuracy and efficiency of the company's purchase ledger processes. The successful candidate will manage supplier invoices, reconcile accounts, and ensure timely payments,...

  • Customer Sales Advisor

    5 months ago

    Buckley, United Kingdom Jewson Builders Merchants Full time

    Is this role right for me? A great Customer Sales Advisor at Minster is organised in their approach, showing good attention to detail so their work is accurate and reliable. As a methodical and approachable person, you will be able to work well on your own and take full ownership and responsibility for the work you do. You will be happy working in a fast...

  • Customer Sales Advisor

    5 months ago

    Buckley, United Kingdom Jewsons Full time

    Is this role right for me? A great Customer Sales Advisor at Minster is organised in their approach, showing good attention to detail so their work is accurate and reliable. As a methodical and approachable person, you will be able to work well on your own and take full ownership and responsibility for the work you do. You will be happy working in a fast...

  • Business Administrator

    5 months ago

    Buckley, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 308069**Salary**: - £25,752 - £27,116- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- HMPPS Band 3**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time**Number of jobs...

  • Home Manager

    2 weeks ago

    Buckley, United Kingdom PP Associates Full time

    My Client is lookig for a Home Manager Working Hours: 40 hours per week - Monday to Friday with some weekends to cover managerial duties. On call shared with manager and deputy. What they offer Free Employee Assistance Programme Free Healthcare Cashback Plan Free Onsite Parking DBS fees paid Life Insurance x 3 times salary Bupa Healthcare Plan About us...

Contact Centre Officer

3 months ago

Buckley, Flintshire, United Kingdom Flintshire County Council Full time

If you can converse with customers through the medium of Welsh with confidence, we want to hear from you. If you are a Welsh speaker who has not used their Welsh language skills for some time, we can help develop your confidence to enable you to deal with enquiries.

Our Contact Centre team are the voice of Flintshire County Council for many of our residents and service users. As such, you are responsible for establishing and maintaining the highest possible standards of customer service.

The ability to deal with difficult situations is essential to ensure that, wherever possible, you help our customers to answer their query or resolve their problem at the first point of contact. You will need to be able to deal with customers who may be dissatisfied when they contact us, and also vulnerable customers who need our help to put them in touch with the right service to support them through difficult times.

The Contact Centre Officer role is challenging, and you need to be confident using the telephone and IT, moving between different systems while you are dealing with customers.

We are working towards a fully multi-channel Contact Centre, with officers able to deal with customer queries received via our reception desk, telephone, email, social media and webchat, moving seamlessly between the channels throughout the day.

The Customer Contact team in Flintshire is changing – come and join us as we modernise and expand.

Job Purpose:

Process customer enquiries for Council services across different access channels primarily telephony, social media, email, live chat and in person at reception.

Principal Accountabilities:

  • Ensure customer enquiries are answered with the aim of a first-time resolution. This means taking decisions within established procedures, providing instant responses, or recording enquiries on the Council's Customer Relationship Management System (CRM) for referral to
  • other Council services.
  • Make outbound calls to promote Council services and complete transactions e.g., follow up customer enquiries, take receipt of income.
  • Process formal complaints against Council services in accordance with the complaints policy, advising complainants on the Council's service standards relating to the management of complaints.
  • Process electronic payments on behalf of customers using the appropriate electronic payment system.
  • Ensure that customer enquiries are processed in a timely manner and in accordance with service level agreements, achieving key performance indicators whilst maintaining excellent quality.
  • Provide a comprehensive information service to customers of the Council advising on services available, and the policies and procedures of the Council which will resolve or inform the needs of the customer.
  • Actively promote Council services of other services that may be relevant or of interest to them e.g., promoting access to online services, influencing customer behaviour to achieve corporate objectives.
  • Identify opportunities to secure or increase income through upfront payment for services.