Libraries Support Officer

6 months ago

Buckley, United Kingdom Aura Leisure and Libraries Full time

***

Job Title **Libraries Support Officer**

Reports to **Library Service Manager
**1. Job Purpose
To support the Library Service Managers, supervising teams of Library Assistants and
support staff. Ensure effective service delivery and under the Library Service Manager’s
direction assume responsibility for continuity of the service provided.

**2. Principal Accountabilities
2.1 To supervise team(s) of Library staff and ensure continuity of the service:
a. Work allocation - ensuring libraries are able to deliver core business, and under the

direction of the library manager, support and supervise staff to deliver Service plans and

priorities.

b. Monitor staff in accordance with the performance management policy, manage, develop

and motivate Library Assistants and support staff to ensure that Aura priorities, standards

and performance targets are being achieved.

c. Responsible for monitoring employee rotas, consider, authorise and manage leave,

hours of work and sickness and ensure appropriate levels of cover are provided. Ensure

all records are kept up to date and arrangements are within the defined staffing levels,

improving sustainability and ensuring best value to Aura.

d. Responsible for attendance management of staff. Ensure that staff are managed In

accordance with the Aura attendance management policy, Monitor, record and address

issues related to staff attendance and timekeeping. Related supervisory tasks to include,

return to work interviews and attendance review meetings.

e. In accordance with the Aura performance management policy, line manage, develop and

motivate staff to ensure that Aura priorities, standards and performance targets are being

achieved.

f. Support drive, motivate and manage your teams to achieve Aura values and behaviours

g. Work cooperatively as part of the Aura Library Management team and Library network.

h. Liaise with Library Service Managers to deal with any issues arising from front facing

services, e.g. building repairs, stock/resource issues and customer complaints/queries.

i. To organise and manage minor buildings repair and maintenance issues at those

libraries directly controlled by Aura Leisure & Library Service.

j. To be aware of Aura H&S policy and the responsibility to themselves, other employees

and to the general public. To conduct Health and Safety risk assessments with branch

staff annually, or in response to issues encountered.

2.2 Work together with the Library Support Officer team to ensure that our libraries are able to deliver

core business, managing staff across the organisation to ensure continuity and best value to

Aura. Liaise with staff across all teams to manage cover arrangements where necessary.

Monitor annualised hours included in contracts and additional hours worked by permanent staff.

2.3 Manage and report on service performance to the Library Management Team on a regular basis
to ensure Aura Libraries are delivering against service objectives.

2.4 Support and promote the Aura volunteer programme. Liaise with the Aura Volunteer coordinator

to identify opportunities, train, support volunteers. Support the Library Service Managers to

coordinate staff training and development, identified through ongoing performance

management.

2.5 Assist the Library Services Managers with the organisation and evaluation of core events and

activities. Support all promotional initiatives, ensuring that all local marketing and promotional

opportunities are exploited to enhance the profile of Aura Leisure and Libraries.

2.6 To support the Library Service Managers to ensure staff deliver the key cultural, digital, health,

information, learning and reading offer across all Aura Libraries.

2.7 To support the Library Service Managers to ensure effective and efficient management of stock

and resources across the whole service. Support Library Service Managers to develop smart

use of stock management tools and digital technologies to improve sustainability of the service

operations.

**3. Job Context**

3.1 Based at Aura Head Office, Deeside, this post is branch focused and affords an opportunity

for career development and staff progression. This post requires the ability to work flexibly
across the whole of the service and in a number of locations.

**4. Contacts**

4.1 **Internal**

Library Assistants, Library Service Managers, Business Support Team
Aura Senior Management Team
Leisure Service managers and staff
Relief staff, Volunteers

4.2 **External**
Individual members of the public and community groups

Library Officers of other North Wales authorities, Library Suppliers
Local and national grant aided/aiding organisations

**5. ORGANISATION
Managing Director

***

Library Development Manager**
Library Service Manager

Library Support Officer

***

Library

Library Assistant Support Staff

**PERSON SPECIFICATION
Job Title **Libraries Support Officer**

**ESSENTIAL
**Education**
- Excellent standard of written and spoken E

  • Library Delivery Driver

    6 months ago

    Buckley, United Kingdom Aura Leisure and Libraries Full time

    **Job Title: Library Delivery Driver** **Organisation: Aura Wales** **Reporting to: Library Service Manager,** **Business Operations and Workforce Development** **Job Purpose **The postholder’s main role is the provision of a delivery and collection service to all Aura Library service points across the county of Flintshire. To support Aura library...

  • Leisure Attendant

    6 months ago

    Buckley, United Kingdom Aura Leisure and Libraries Full time

    **Job Title: Leisure Attendant / Instructor** **Organisation: Aura Wales** **Reporting to: Duty Supervisor / Swimming Coordinator **MAIN PURPOSE/REASON FOR THE JOB** To ensure the safety of bathers accessing the swimming pool by providing excellent supervision of all water-based activities. To assist customers using the swimming pool and leisure centre...

  • Office Coordinator

    2 months ago

    Buckley, Flintshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Administrative Role at beBee ProfessionalsWe are seeking a highly organized and efficient Administrator to provide administrative support for our team in the UK. This role is crucial for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Manage incoming calls, emails, and correspondence to ensure timely...

  • Support Specialist

    2 months ago

    Buckley, Flintshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Administrative Support RoleWe are seeking a highly organized and efficient Administrator to provide administrative support for our team in Buckley, United Kingdom. This role is essential for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Handle incoming correspondence and maintain office supplies and...

  • Administrative Court Officer

    2 weeks ago

    Buckley, Flintshire, United Kingdom Brook Street UK Full time

    Job OverviewWe are seeking an organised and motivated Administrative Court Officer to be based in Mold. As a key member of our team, you will play a vital role in ensuring the smooth operation of our court proceedings.About the RoleYou will be responsible for collecting and delivering files and bundles to the judiciary and clerks, ensuring they have the...

  • Client Support Expert

    2 months ago

    Buckley, Flintshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Client Support Expert to provide exceptional customer support. Key responsibilities include:Handling customer inquiries and resolving issues efficiently.Providing accurate product information and services.Collaborating with internal teams to ensure customer satisfaction.Managing customer orders and account...

  • Customer Support Specialist

    2 months ago

    Buckley, Flintshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Buckley, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Assets Data

    1 month ago

    Buckley, Flintshire, United Kingdom TRS Staffing Solutions Full time

    TRS Staffing Solutions Role:Maintenance Planner Wales, Northop(Hybrid, 3 days a week in office) 12 month Contract - Either Staff or Contract Our client is a leading EPC who are looking for anMaintenance Plannerto join an exciting project. Support the Maintenance Support Co-ordinator with the control and delivery of all relevant planned maintenance...

  • Administrative Assistant

    2 months ago

    Buckley, Flintshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Administrative Support RoleWe are seeking a highly organized and efficient Administrator to provide administrative support for our team in Buckley, United Kingdom. This role is essential for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Handle incoming correspondence and maintain office supplies and...

  • Business Operations Coordinator

    2 months ago

    Buckley, Flintshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a highly organized and efficient Administrator to provide administrative support for our team in Buckley, United Kingdom. This role is essential for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Handle incoming calls, emails, and correspondence.Maintain office supplies and equipment...

  • Administrative Assistant

    2 months ago

    Buckley, Flintshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Administrative Role at beBee ProfessionalsWe are seeking a highly organized and efficient Administrator to provide administrative support for our team in the UK. This role is crucial for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Manage incoming calls, emails, and correspondence to ensure timely...

  • Maintenance Planning Specialist

    3 weeks ago

    Buckley, Flintshire, United Kingdom TRS Staffing Solutions Full time

    TRS Staffing Solutions Role: Maintenance Planner in Wales, Northop (Hybrid, 3 days a week in office)12-month ContractWe are working with a leading EPC company to find an experienced Maintenance Planner for their exciting project.About the RoleSupport the Maintenance Support Co-ordinator with the control and delivery of planned maintenance activities in...

  • Asset Maintenance Specialist

    1 month ago

    Buckley, Flintshire, United Kingdom TRS Staffing Solutions Full time

    Maintenance Planner Role:We are seeking a skilled Maintenance Planner to join our client's exciting project. As a key member of the team, you will support the Maintenance Support Co-ordinator in ensuring the effective delivery of planned maintenance activities. Key Responsibilities:Collaborate with the Maintenance Support Co-ordinator to plan and coordinate...

  • Maintenance Planner

    1 month ago

    Buckley, United Kingdom TRS Staffing Solutions Careers Full time

    TRS Staffing SolutionsRole:Maintenance PlannerLocation: Wales, Northop(Hybrid, 3 days a week in office)12 month Contract - Either Staff or ContractOur client is a leading EPC who are looking for anMaintenance Plannerto join an exciting project.Responsibilities:Support the Maintenance Support Co-ordinator with the control and delivery of all relevant planned...

  • Administrator

    6 months ago

    Buckley, United Kingdom Compass Group Full time

    **Season your career as an Administrator** We're recruiting an experienced Administrator who is friendly, adaptable and can confidently manage general administrative duties for Defence on a part time basis, contracted to 30 hours per week. You'll be responsible for ensuring our offices run smoothly and efficiently and will be given every opportunity to...

  • Maintenance Planner

    1 month ago

    Buckley, United Kingdom TRS Staffing Solutions Full time

    TRS Staffing Solutions Role:Maintenance Planner Location: Wales, Northop(Hybrid, 3 days a week in office) 12 month Contract - Either Staff or Contract Our client is a leading EPC who are looking for anMaintenance Planner to join an exciting project. Responsibilities: Support the Maintenance Support Co-ordinator with the control and delivery of all...

  • Maintenance Planner

    1 month ago

    Buckley, Flintshire, United Kingdom TRS Staffing Solutions Full time

    TRS Staffing SolutionsRole: Maintenance PlannerLocation: Wales, Northop (Hybrid, 3 days a week in office)Contract Type: 12 month Contract - Either Staff or ContractWe are seeking an experienced Maintenance Planner to join an exciting project for a leading EPC company. The successful candidate will support the Maintenance Support Co-ordinator in controlling...

  • Maintenance Planner Specialist

    4 weeks ago

    Buckley, Flintshire, United Kingdom TRS Staffing Solutions Full time

    Maintenance Planner RoleTRS Staffing Solutions seeks a skilled Maintenance Planner to join our team. The ideal candidate will have extensive experience in planning and control of multi-disciplinary activities, with a focus on maintenance and project planning.Key ResponsibilitiesSupport the Maintenance Support Co-ordinator in controlling and delivering...

  • Maintenance Planner

    2 months ago

    Buckley, United Kingdom TRS Staffing Solutions Full time

    TRS Staffing SolutionsRole:Maintenance PlannerLocation: Wales, Northop(Hybrid, 3 days a week in office)12 month Contract - Either Staff or ContractOur client is a leading EPC who are looking for anMaintenance Plannerto join an exciting project.Responsibilities:Support the Maintenance Support Co-ordinator with the control and delivery of all relevant planned...

  • Customer Service Representative

    2 months ago

    Buckley, Flintshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    At beBee Professionals, we are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Handling customer inquiries and resolving issues efficiently.Providing accurate product information and services.Collaborating with internal teams to ensure customer satisfaction.Managing customer...