Leisure Attendant

**Job Title: Leisure Attendant / Instructor**

**Organisation: Aura Wales**

**Reporting to: Duty Supervisor / Swimming Coordinator
**MAIN PURPOSE/REASON FOR THE JOB**
To ensure the safety of bathers accessing the swimming pool by providing excellent
supervision of all water-based activities. To assist customers using the swimming
pool and leisure centre with help and guidance upon request.

To provide swimming instruction to children and adults via Aura’s Learn to Swim
programme.

To support the leisure centre’s management team with the day-to-day operation of
the facility.

**MAIN DUTIES & RESPONSIBILITIES**

1. To set up and take down sports equipment and to prepare facilities in
readiness for use by the public.

2. To ensure the safety of customers within the leisure centre through excellent
supervision.

3. To provide an emergency response and first aid to customers as and when
required.

4. To ensure a high level of hygiene and cleanliness is always maintained
across the leisure centre.

5. To undertake general maintenance of sports equipment as and when
required.

6. To deliver swimming lesson instruction to children attending via primary
school lessons or through attendance on Aura’s Learn to Swim programme; to
include the assessment of children through each element of the award
structure.

7. To provide information and advice to customers on leisure centre services
and activities.

8. To provide cover for colleagues during scheduled breaks from work.

9. To complete daily check sheets in accordance with the leisure centre’s normal
operating procedures.

**ORGANISATIONAL STRUCTURE
Chief Executive

Leisure
Development

Manager

Leisure
Operations
Manager

Duty
Supervisor /
Swimming

Coordinator

Leisure
Attendant /
Instructor

**KNOWLEDGE AND SKILLS
**Area Essential / Method of Desirable Assessment**
Qualification
- National Pool Lifeguard

Qualification (which must be E Application
maintained throughout
employment)
- Swimming Teacher qualification

(or a commitment to obtain one D Application
following appointment)
- Good standard of education E Application
- NVQ Level 2 in sport and D Application

recreation and/or customer care
- Knowledge- Experience of working within

the sport and recreation D Application / Interview
industry
- Experience of being part of a

sporting team and/or D Application / Interview
teaching/supervising small
groups

**Skills**:
- Excellent customer care and

interpersonal skills to
encourage safe practices and to E Application / Interview
retain existing customers and
attract new customers
- Team working - ability to work
with others to build a team E Application / Interview
dynamic and a good
atmosphere within the leisure
centre

Other- Knowledge of, and empathy

with, the Welsh Language and E Application / Interview
culture
- Knowledge of Health & Safety

including Control of Substances
Hazardous to Health (COSHH) D Application / Interview
Regulations, cleaning
procedures, manual handling
and correct lifting techniques

**The post holder must be able to demonstrate and evidence the use of, and**

**commitment to developing, the following competencies within the role.**

**Enthusiastic**
- I am polite, helpful and friendly by smiling, making eye contact and using positive

body language- I display passion and commitment in the products and services I offer and provide

to our customers- I have energy, motivation and passion for what I do
- I treat customers and colleagues with fairness, dignity, respect and inclusivity

**Enjoyable**
- I care about my colleagues and our customers
- I take pride in what I do and provide the best possible service
- I enjoy my role within Aura and ensure that our customers have an enjoyable

experience- I respect others by offering support and assistance to get the job done
- I build good relationships with our customers and colleagues
- I work hard as part of a team by behaving in a “can do”, “one team” way

**Inspiring**
- I identify and suggest ideas to make improvements and I inspire others by leading

by example and demonstrating our values in action with appropriate standards of
- behaviours- I come up with new and innovative ideas and have the courage to put them forward
- I am solution focused

**Professional**
- I have confidence in my role and have a high level of product knowledge
- I can be trusted to do the job I am given
- I develop myself and help others
- I take personal responsibility for my actions and outcomes
- I communicate in a timely and accurate way with colleagues to give the best

customer and colleague service- I speak up and challenge where appropriate

**Quality**
- I am flexible in my approach to work
- I use Aura’s money responsibly
- I take initiative to help and solve customer problems
- I give and receive constructive feedback and praise
- I manage risks by making informed decisions
- I deliver value for money services
- I take care to protect Aura’s reputation with our customers and com