Claims Specialist

4 weeks ago

Chelmsford, Essex, United Kingdom Aon Full time

Claims Specialist - London Market Claims

Are you a claims professional, ideally with knowledge of London Market claims processes and procedures? Are you excited to join a claims team that handles Crisis Management (Terrorism, Kidnap and Ransom and more) claims on behalf of some of the world's most recognised organisations? If so, we have a fantastic hybrid role based in our Chelmsford Office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this exciting role, you will be engaged in the management and administration of new and existing notifications, collections and the successful resolution of a portfolio of Crisis Management claims. Your key responsibilities will include:

  • Dealing with first notification of claims and understanding / learning about the scope of coverages in place
  • Dealing with markets, client and placement teams, network offices, underwriters and appointed third parties (loss adjusters, lawyers etc)
  • Help facilitate and follow up on the payment and settlement of claims for clients with underwriters
  • Coordinate discussions, meetings and technical support to facilitate a superior level of communication between the client, underwriter and their representatives concerning the handling and settlement of claims
  • Conduct data analysis to establish the claims history for a particular client or business portfolio, and to identify trends and patterns in claims for a client or business segment
  • Liaison with other teams as necessary to ensure sharing of relevant information and any other tasks that Aon and your line manager might reasonably require

How this opportunity is different

Our Global Claims team at Aon is truly welcoming and team focused. We have a wealth of experience on hand ready to coach and mentor new members of the team to become the very best Claims Specialists that they can be. With hybrid working, a comprehensive and flexible benefits package and outstanding career possibilities this is a phenomenal opportunity and time to join our team.

Skills and experience that will lead to success

  • Experience dealing with claims from First Notification of Loss to resolution
  • Experience of, or ability to quickly learn the CLASS and ECF Processing systems
  • Proficient in Word and Excel
  • Strong Interpersonal skills
  • A-level or equivalent and Cert CII desirable

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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