Current jobs related to Customer Experience Advisor - Pontypridd Rhondda Cynon Taff - Transport for Wales

  • Service Advisor

    3 months ago

    Rhondda Cynon Taff, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Service Advisor Required in Talbot Green** - Starting salary circa £23,600 per annum however this is pending experience and current earnings. - Performance related bonus providing additional annual earnings of up to £2,400 per annum. - Monday to Friday 8:00am-5:00pm with 1 in 2 Saturday mornings 8:00am-1:00pm paid additionally at time and a half. Our...

  • Collections Customer Advisor

    3 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Virtual Hub Full time

    Position: Collections Customer Advisor Location: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office. Site: Located in Cardiff - CF15 7QU Salary: £11.44ph Hours: Full Time 37.5 hours per week, Monday to Friday Shifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid) Start date: 02/09/2024 Contract Type:...

  • Service Advisor

    3 days ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Griffin Mill Full time

    About Griffin MillWe are a successful main dealership seeking a Service Advisor to join our busy team. This is a fantastic opportunity to work with a well-established company in the automotive industry.Responsibilities:Act as a contact for customers, from booking in, to liaising with the aftersales department to provide customers with regular updates on the...

  • Customer Experience Advisor

    3 months ago

    Pontypridd, United Kingdom Transport for Wales Full time

    **Customer Experience Advisor - Concessionary** **Location**:Pontypridd **Equal Opportunities** At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the...

  • Customer Experience Team Leader

    2 months ago

    Pontypridd, United Kingdom Transport for Wales Full time

    Customer Experience Team Leader Equal Opportunities At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re...

  • Customer Experience Advisor- Contact Centre

    3 months ago

    Pontypridd, United Kingdom Transport for Wales Full time

    **Customer Experience Advisor - Contact Centre** **Shift Pattern**:Working 37.5 hours over 5 days. Various shifts patterns between Monday-Sunday 7am - 7pm. **Equal Opportunities** At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different...

  • Customer Experience Advisor

    3 months ago

    Pontypridd, United Kingdom Transport for Wales Full time

    **Customer Experience Advisor** **Location**: Pontypridd **Shift Pattern**: 15 hours per week, Monday and Tuesday Please note: Salary advertised is the Full Time Equivalent, The FTE will be pro-rata to the 15 hours. **Equal Opportunities** At Transport for Wales (TfW) we value diversity. It makes us stronger, helps us understand our customers better,...

  • Customer Experience Advisor Cynghorydd Profiad

    3 months ago

    Pontypridd, United Kingdom Transport for Wales Full time

    **Customer Experience Advisor** **Location**: Pontypridd **Shift Pattern**: Working 37.5 hours over 5 days. Shifts will fall between 7am - 7pm Monday to Sunday. **Please note: this is a 6 month fixed-term contract** **Equal Opportunities** At Transport for Wales (TfW) we value diversity. It makes us stronger, helps us understand our customers better,...

  • Customer Advisor

    3 weeks ago

    Pontypridd, United Kingdom Virtual Hub Full time

    Position: Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid)Start date: 02/09/2024Contract Type: Temporary.Blue Arrow is one...

  • Customer Advisor

    3 weeks ago

    Pontypridd, United Kingdom Virtual Hub Full time

    Position: Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid)Start date: 02/09/2024Contract Type: Temporary.Blue Arrow is one...

  • Customer Experience Advisor S1 Everyday Banking

    3 months ago

    Pontypridd, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Pontypridd Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** We are currently recruiting part-time Customer Service colleagues working 28 hours with a starting package of **£23,184 pro rata. **T his is made up of a base salary of **£21,200 **along with an additional **£500...

  • Customer Experience Team Leader

    1 week ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Transport for Wales Full time

    About the RoleAt Transport for Wales, we're seeking an experienced Customer Experience Team Leader to join our team. As a key member of our customer-facing team, you'll be responsible for leading a team of up to 15 Customer Advisors to deliver exceptional customer service and support to our contact centre.Key ResponsibilitiesManage a team of up to 15...

  • Customer Experience Team Leader

    1 day ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Transport for Wales Full time

    About the RoleAt Transport for Wales, we're seeking an experienced Customer Experience Team Leader to join our team. As a key member of our customer-facing team, you'll be responsible for leading a team of up to 15 Customer Advisors to deliver exceptional customer service and support to our contact centre.Key ResponsibilitiesManage a team of up to 15...

  • Customer Experience Team Leader

    2 days ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Transport for Wales Full time

    About the RoleAt Transport for Wales, we're seeking an experienced Customer Experience Team Leader to join our team. As a key member of our customer-facing team, you'll be responsible for leading a team of up to 15 Customer Advisors to deliver exceptional customer service and support to our contact centre.Key ResponsibilitiesManage a team of up to 15...

  • Customer Service Advisor

    3 months ago

    Pontypridd, United Kingdom TristoneNash Full time

    TristonseNash are currently working in partnership with a Housing Association based in Pontypridd, who are recruiting for a Customer Service Advisor for a period of 3 months with the possibility of extension. The position is due to start immediately, with the potential to go permanent. **Responsibilities**: - Providing a high quality and responsive...

  • Customer Accounts Advisor

    3 months ago

    Pontypridd, United Kingdom Stellantis Financial Services Full time

    The Customer Accounts Advisor ensures all arrears are worked in line with general collections and End of Contract collections policy and that all legislative and compliance procedures are followed. They provide a high standard of service to the client and promote maximum recoveries through effective account management.   **What will set you apart?** We...

  • Customer Services Advisor

    3 months ago

    Pontypridd, United Kingdom Trivallis Full time

    **About the Role** We are looking to recruit an experienced customer focus Contact Centre advisor with exceptional customer service to provide exceptional customer service where you go above and beyond what the customer expects, to demonstrate empathy and take that extra step to make them feel that you understand what they are going through and you want to...

  • Collections Customer Advisor

    3 weeks ago

    Pontypridd, United Kingdom Virtual Hub Full time

    Position: Collections Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid)Start date: 02/09/2024Contract Type: Temporary.Blue...

  • Collections Customer Advisor

    3 weeks ago

    Pontypridd, United Kingdom Virtual Hub Full time

    Position: Collections Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid)Start date: 02/09/2024Contract Type: Temporary.Blue...

  • Customer Service Advisor

    3 months ago

    Pontypridd, United Kingdom Page Personnel Full time

    12 Week Temporary Contract - Customer Service - Pontypridd **About Our Client**: **Inclusivity Commitment** The organisation recognises the significance of diversity within the organisation. Embracing diversity not only fortifies the team but also enhances customer understanding, augments decision-making, and fosters innovation. The company is fervently...

Customer Experience Advisor

2 months ago

Pontypridd Rhondda Cynon Taff, United Kingdom Transport for Wales Full time

Job Purpose

Provide first line telephone and email support to customers in relation to general enquiries, fflecsi bookings, travel pass applications and complaints. Supporting the demand responsive bus project "fflecsi" and Concessionary Travel pass projects, and various other projects as required.

Main accountabilities of the post

  • Support the successful operation of the contact centre by providing telephone support, responding to booking requests, customer queries, answering emails to resolve issues in a timely manner.
  • Complete daily system tasks by consulting the various administration systems to ensure seamless operation of the of the fflecsi scheme.
  • Engage with our customers via telephone or email to provide them with accurate and consistent information regarding the service to ensure that TfW deliver the highest level of service across all contracts managed by the contact centre.
  • Demonstrate a comprehensive understanding of various TfW projects by keeping abreast of changes to ensure that Information is effectively communicated to customers.
  • Proactively update timetables and daily plans using bespoke TfW systems to ensure the smoothrunning of the fflecsi and Concessionary Travel pass services.
  • Gain insight to updates and changes to the services by creating and building relationships with internal and external stakeholders and use initiative to communicate these changes to customers.
  • Use initiative to inform customers of any potential changes, gaining insight by building relationships with various internal and external stakeholders to ensure a positive end to end customer experience.
  • Provide ad-hoc support to other projects such as the Concessionary Travel Pass project by flexibly adapting workload to maintain the highest level of customer satisfaction.

Knowledge, skills and attributes required for the post

Essential:

  • Previous experience working in a customer service/contact centre environment.
  • Experience of using a variety of IT systems.
  • Excellent verbal and written communications skills.
  • Ability to follow directions and take initiative when required.
  • Familiarity with Microsoft Office software (Including Microsoft Excel).
  • Ability to use a new system to interpret information and identify trends.
  • Attention to detail.

Desirable:

  • Welsh language skills.