Service Advisor
7 days ago
About Griffin Mill
We are a successful main dealership seeking a Service Advisor to join our busy team. This is a fantastic opportunity to work with a well-established company in the automotive industry.
Responsibilities:
- Act as a contact for customers, from booking in, to liaising with the aftersales department to provide customers with regular updates on the status of their vehicles.
- Explain technical information to the customer in a clear manner, ensuring customers are provided with the highest level of care and building a rapport with them.
- Deal with customer service complaints, ensuring all complaints are acknowledged and dealt with in a timely, professional, and efficient manner.
- Responsible for retaining and renewing business, managing existing customer accounts, and providing an excellent service to encourage repeat business.
About You
- Be well-spoken with excellent communication and written skills.
- Be self-motivated and proactive, maintaining high levels of focus and enthusiasm.
- Able to work independently and make decisions, as well as working and communicating effectively as part of a team.
- Extremely punctual and organized.
- Excellent English, both written and spoken, to communicate well.
- Always working to ensure the highest level of customer care and satisfaction.
- An ability to work quickly under pressure and deal with demanding customers.
- Experience of working in a customer-facing role and a valid driver's license is essential.
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