Service Advisor

7 days ago


Pontypridd, Rhondda Cynon Taf, United Kingdom Griffin Mill Full time

About Griffin Mill

We are a successful main dealership seeking a Service Advisor to join our busy team. This is a fantastic opportunity to work with a well-established company in the automotive industry.

Responsibilities:

  • Act as a contact for customers, from booking in, to liaising with the aftersales department to provide customers with regular updates on the status of their vehicles.
  • Explain technical information to the customer in a clear manner, ensuring customers are provided with the highest level of care and building a rapport with them.
  • Deal with customer service complaints, ensuring all complaints are acknowledged and dealt with in a timely, professional, and efficient manner.
  • Responsible for retaining and renewing business, managing existing customer accounts, and providing an excellent service to encourage repeat business.

About You

  • Be well-spoken with excellent communication and written skills.
  • Be self-motivated and proactive, maintaining high levels of focus and enthusiasm.
  • Able to work independently and make decisions, as well as working and communicating effectively as part of a team.
  • Extremely punctual and organized.
  • Excellent English, both written and spoken, to communicate well.
  • Always working to ensure the highest level of customer care and satisfaction.
  • An ability to work quickly under pressure and deal with demanding customers.
  • Experience of working in a customer-facing role and a valid driver's license is essential.


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