Technical Expert

2 months ago

Plymouth, Plymouth, United Kingdom Plymouth City Council Full time

Please note that experience is not essential as full training will be provided.

An opportunity has arisen for a Technical Expert within the Client Financial Services Team (part of the Service Centre).

The Client Financial Services Team is responsible for financial assessments. Financial assessments are required for assessing a person's contributions towards their care (residential and non residential) and also for some allowances paid on behalf of Children's Services.

Prior knowledge is not essential as training will be provided, but what is essential is a desire and willingness to learn. Legislation underpins all of the work, as does an awareness of the benefit system. The ability to interpret, then apply, the relevant legislative requirements to a person's individual circumstances will be essential.

Duties will include:

· Undertaking assessments, ensuring all relevant information and evidence has been obtained

· Interpretation of legislation and keeping up to date with legislation, standards, service policies, procedures, developments, and initiatives to accurately carry out duties.

· Responding to queries from customers, including escalated queries and complaints

· Liaison with all departments of the Council, government departments, external bodies

· Undertaking regular billing runs to ensure invoices produced accurately every four weeks

The successful applicant will be able to interpret individual, complex circumstances and be required to make decisions within current legislation boundaries and guidance. Whilst also responding independently to unexpected problems and situations when dealing with members of the public with queries or complaints.

You must demonstrate excellent communication skills and attention to detail as processing accuracy is critical. You must have the proven ability to work independently and also as part of a team. You will need to be an organised person who appreciates the need to keep accurate records.

As a service we are flexible workers, you will have a primary work location (Ballard House) and have the choice to work from other sites or from home depending on business needs.

The Disclosure & Barring Service Check requirement for this post is: Basic check

This role is suitable for flexible working subject to the needs of the service

Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of age, care experience, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex or sexual orientation.

As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.

For more information or an informal discussion, please contact Cathy Curnow, email: or telephone

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