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Technical Support Specialist
2 months ago
Job Title: Technical Support Specialist
Company: Digital Waffle
Job Type: Full-time
Location: Remote
Job Description:
We are seeking a highly skilled Technical Support Specialist to join our team at Digital Waffle. As a Technical Support Specialist, you will play a crucial role in ensuring the stability, efficiency, and security of our IT infrastructure.
Responsibilities:
- Provide expert-level technical support to resolve complex issues escalated from our internal teams.
- Diagnose and troubleshoot issues related to the Microsoft tech stack, including Windows Server environments, Office 365 solutions, Azure Active Directory, Intune, SCCM, and Teams.
- Administer and maintain Microsoft Server environments with a focus on performance, security, and reliability.
- Collaborate with cross-functional teams to implement and manage solutions based on business requirements.
- Apply ITIL best practices to incident, problem, change, and configuration management processes.
- Participate in the continuous improvement of ITIL processes to enhance service delivery and customer satisfaction.
- Develop and maintain SQL-based reports to provide insights into system performance and aid in decision-making processes.
- Analyse data and provide recommendations for optimising system performance.
Requirements:
- Proven experience in a technical support role, demonstrating expertise in the Microsoft tech stack.
- Excellent working knowledge of Microsoft Server environments, Office 365 solutions (Azure Active Directory, Intune, SCCM, Teams), and SQL Reporting.
- Relevant certifications such as MCSE, ITIL Foundation, and others are highly desirable.
- Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
- Excellent communication skills with the ability to convey technical information to non-technical stakeholders.
- Ability to collaborate effectively within a team and across departments.