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Technical Support Specialist

2 months ago


Plymouth, Plymouth, United Kingdom Digital Waffle Full time

Job Title: Technical Support Specialist

Company: Digital Waffle

Job Type: Full-time

Location: Remote

Job Description:

We are seeking a highly skilled Technical Support Specialist to join our team at Digital Waffle. As a Technical Support Specialist, you will play a crucial role in ensuring the stability, efficiency, and security of our IT infrastructure.

Responsibilities:

  • Provide expert-level technical support to resolve complex issues escalated from our internal teams.
  • Diagnose and troubleshoot issues related to the Microsoft tech stack, including Windows Server environments, Office 365 solutions, Azure Active Directory, Intune, SCCM, and Teams.
  • Administer and maintain Microsoft Server environments with a focus on performance, security, and reliability.
  • Collaborate with cross-functional teams to implement and manage solutions based on business requirements.
  • Apply ITIL best practices to incident, problem, change, and configuration management processes.
  • Participate in the continuous improvement of ITIL processes to enhance service delivery and customer satisfaction.
  • Develop and maintain SQL-based reports to provide insights into system performance and aid in decision-making processes.
  • Analyse data and provide recommendations for optimising system performance.

Requirements:

  • Proven experience in a technical support role, demonstrating expertise in the Microsoft tech stack.
  • Excellent working knowledge of Microsoft Server environments, Office 365 solutions (Azure Active Directory, Intune, SCCM, Teams), and SQL Reporting.
  • Relevant certifications such as MCSE, ITIL Foundation, and others are highly desirable.
  • Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
  • Excellent communication skills with the ability to convey technical information to non-technical stakeholders.
  • Ability to collaborate effectively within a team and across departments.