Service Delivery and Supplier Management Lead in City

4 weeks ago

Cardiff, Cardiff, United Kingdom yolk recruitment Full time

Service Delivery and Supplier Management Lead - Up To 67,000 - FTC Until June Hybrid (Up to one day in Cardiff a week)

The Opportunity

Yolk Recruitment Public Sector & Not-for-Profit team has partnered with an essentially valuable not-for-profit organisation to recruit a Service Delivery and Supplier Management Lead who will be ensuring appropriate Service delivery of IT Services

This role is ideal for someone with a good length of experience in IT Service Management in a Senior Leadership position.

What the Service Delivery and Supplier Management Lead will be doing

You will be responsible for the Service delivery of 24x7 IT service, leading a team to deliver excellent service performance related to all IT vendors.

  • Ensuring that the service is defined to support IT and business objectives
  • Defining appropriate Service levels and Service credit regime relating to vendor/supplier management
  • Responsible for KPI development, benchmarking and continuous improvement efforts
  • Lead a high performing team in a multi-disciplinary function consisting of 32 employees

What you will bring to the team

You will have extensive experience in leading ITIL Service Management Disciplines in a 24x7x365 environment.

  • Proven experience of leading, managing, developing a large and diverse team
  • Ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management
  • Around 10 years' experience in a Senior Leadership position in IT Service Management
  • Experience of Lean IT, agile development, and DevOps principles and frameworks.

Here's What You'll Get in Return

The successful Service Delivery and Supplier Management Lead will be rewarded with;

  • Salary of up to 67,000
  • Up to 10% annual bonus (on average around 6-7%)
  • Salary increases in line with inflation
  • Fantastic internal progression opportunities
  • Fully funded training opportunities
  • Flexible working arrangements

Think this one's for you

If you think this Service Delivery and Supplier Management Lead opportunity is for you then apply online.

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

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