Service Delivery Manager

6 days ago


Cardiff, Cardiff, United Kingdom RedRock Resourcing Full time

Job Summary:

We are seeking a highly skilled Service Delivery Manager to lead our service delivery operations and manage key vendor relationships. As a key member of our team, you will play a crucial role in shaping the customer experience and operational efficiency of our services.

About the Role:

  • Oversee service delivery operations and ensure high levels of customer satisfaction
  • Develop IT service management strategies using advanced ITIL knowledge
  • Monitor service performance metrics and implement strategies for continuous improvement
  • Build and maintain strong relationships with clients and stakeholders
  • Manage the outsourced delivery of cybersecurity, cloud technology, and infrastructure management

Requirements:

  • Bachelor's degree in Business Administration, Finance, or related field
  • Minimum of 3-5 years of experience in service delivery management within the financial services industry
  • Knowledge of banking products and services or working within an FCA regulated environment is ideal but not essential
  • Strong communication and interpersonal skills
  • Ability to thrive in a dynamic and fast-paced start-up environment

What We Offer:

  • Competitive salary of £65k
  • Up to 30% bonus
  • Private medical insurance


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