Case Management Officer

3 weeks ago

Cardiff, Cardiff, United Kingdom Insolvency Service Full time

Job Overview

The Insolvency Service is dedicated to providing leadership within the insolvency sector, ensuring the delivery of integrated and valuable services where they are most needed. Our mission is to maintain a fair and transparent insolvency system that benefits both businesses and individuals.

We collaborate across government boundaries and work closely with our partners in the insolvency field. Our commitment to high standards helps position Britain as one of the premier locations for business operations globally. We oversee the authorization and regulation of the insolvency profession and advocate for necessary legislative improvements.

At the core of our operations is the principle of treating each customer with respect and as an individual. We strive to balance the protection of creditors and the public from misconduct with the provision of support to individuals and businesses facing financial difficulties.

We are continuously enhancing our services and transitioning more of our operations online to facilitate better connections with our clients.

The team operates within the Business Services Division of the Insolvency Service, handling a diverse range of tasks including the management of redundancy payments, processing financial transactions, and overseeing bankruptcy and debt relief orders, along with customer service support.

We value inclusivity and diversity within our teams. We actively encourage applications from all individuals, particularly those from underrepresented groups. The Insolvency Service is committed to fostering a safe, inclusive, and welcoming environment where everyone can bring their authentic selves to work. We have numerous employee network groups that promote various interests and support our diversity goals.

We offer a variety of working arrangements, including full-time, part-time, job sharing, and flexible options. We prioritize capability, technical skills, and experience, emphasizing lifelong development to support our workforce. We encourage our employees to engage in initiatives they are passionate about, whether for the agency or their local communities through volunteering opportunities.

The Insolvency Service is an excellent place to develop your career and gain valuable experience.

Position Summary

This role presents an exciting opportunity to join our PPI Team, which is currently seeking Distribution Case Officers.

The PPI Team is focused on the efficient distribution of funds obtained from the recovery of PPI-related assets associated with bankruptcy cases. This critical work directly contributes to our goal of maximizing returns for creditors. Successful candidates will be part of an operational team, managing various casework and administrative responsibilities. This includes drafting correspondence, inputting data into our case management system, and distributing funds to creditors.

Key Responsibilities

Your responsibilities will encompass, but are not limited to:

  • Managing a caseload of bankruptcy and partnership cases.
  • Drafting correspondence and responding to inquiries from insolvency creditors.
  • Inputting data into our systems and generating standard reports for review.
  • Following established protocols to prepare cases for payment and execute fund distributions.
  • Providing general support to other business areas as required.
  • Delivering exceptional customer service.

Candidate Profile

To excel in this position, you should demonstrate the following attributes:

  • A strong motivation for learning, excellent organizational skills, and effective time management to meet deadlines.
  • The ability to follow instructions and guidelines meticulously while seeking assistance when necessary.
  • A collaborative spirit to work as part of a team to achieve targets, including assisting colleagues and being adaptable to urgent tasks.
  • The capability to work independently and utilize your initiative.
  • Some familiarity with Outlook, Word, and Excel, or a willingness to develop these skills.

Benefits

In addition to a competitive salary, the Insolvency Service contributes significantly towards your membership in the Civil Service Defined Benefit Pension scheme.

We prioritize your work-life balance and offer a comprehensive benefits package, including:

  • Flexible working arrangements and flexi-time.
  • Generous leave entitlements, starting at 25 days and increasing with service.
  • 8 public/bank holidays plus an additional day of privilege leave.
  • Competitive parental leave policies.
  • Paid leave for learning and development opportunities.
  • Paid volunteering days.
  • A Cycle to Work scheme.
  • Access to an employee assistance program for confidential support during challenging times.

Your pension is a vital component of your overall reward package, with the employer making a substantial contribution to your pension costs.

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