IT Service Delivery Lead
6 days ago
We are seeking an experienced IT Service Delivery Lead to join our team at IntaPeople Limited. As a key member of our organization, you will be responsible for leading a dedicated team to deliver 24x7 IT services using the ITIL framework.
Key Responsibilities:
- Lead a team of 32 employees to deliver high-quality IT services, ensuring seamless service delivery and excellent customer satisfaction.
- Manage relationships with IT vendors and strategic partners to ensure effective service delivery and alignment with business objectives.
- Contribute to defining and implementing our service strategy, aligning it with business objectives and driving continuous improvement.
- Oversee service communications and manage senior stakeholders effectively, ensuring high performance and excellent service.
About You:
- You have extensive experience in a senior IT Service Management role, especially in a 24x7 environment, with a strong background in IT Service Management.
- Strong leadership skills with a track record of managing and developing large teams, with excellent communication and organisational skills.
- Experience in financial management, IT contracts, and procurement processes, with a strong customer service orientation and a commitment to service excellence.
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